About Company
Join a dynamic team at Career.zycto, where empowering individuals to thrive in their careers is our core mission. We believe that exceptional support is the cornerstone of any successful professional journey, both for our clients and our internal team. For a Customer Support Officer, Career.zycto offers a collaborative, innovation-driven remote environment where your contributions directly impact how professionals navigate their career paths. We foster a culture of growth, continuous learning, and mutual respect, making it an ideal place to hone your skills and build a rewarding career from anywhere.
Advertisement
Job Description
Are you a highly empathetic, solution-oriented individual passionate about delivering unparalleled customer service? Career.zycto is actively seeking a dedicated Customer Support Officer to join our expanding remote team, based out of Ocala, Florida. In this crucial role, you will be the first point of contact for our valued clients, providing expert assistance, resolving inquiries, and ensuring a seamless experience that reflects our commitment to excellence. We’re looking for someone who thrives in a virtual setting, possesses exceptional communication skills, and is adept at navigating various digital tools to support our users effectively.
As a Customer Support Officer, you will play a vital part in our mission to empower careers. Your day-to-day will involve responding to customer queries via email, chat, and phone, troubleshooting technical issues, guiding users through our platform’s features, and documenting interactions to contribute to our knowledge base. This position requires a proactive approach to problem-solving, a keen eye for detail, and the ability to maintain a positive and professional demeanor under pressure. You’ll collaborate closely with our product and engineering teams to escalate complex issues and provide valuable user feedback that drives continuous improvement. If you’re ready to make a tangible impact and grow with a company that values its people and its purpose, we encourage you to apply and become an integral part of our remote success story.
Key Responsibilities
- Provide prompt, accurate, and professional support to customers via multiple channels (email, chat, phone).
- Identify, research, and resolve customer issues effectively and efficiently, escalating complex problems to appropriate internal teams when necessary.
- Educate customers on product features and functionalities, guiding them through step-by-step solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with internal teams (Product, Engineering, Sales) to improve product offerings and customer satisfaction.
- Contribute to the development and maintenance of our knowledge base and FAQ resources.
- Monitor customer feedback and identify trends to proactively address potential issues and improve service quality.
Required Skills
- Proven experience in a customer service or support role (minimum 1 year)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and a methodical approach to troubleshooting
- Proficiency with CRM software and general office productivity tools (e.g., Google Workspace, Microsoft Office)
- Ability to work independently and manage time effectively in a remote environment
- High level of empathy and a customer-first mindset
- Reliable high-speed internet connection and a dedicated home office space
Preferred Qualifications
- Associate’s or Bachelor’s degree in a relevant field
- Experience with Zendesk, Salesforce Service Cloud, or similar customer support platforms
- Familiarity with the career services or HR technology industry
- Bilingual proficiency (Spanish a plus)
Perks & Benefits
- Competitive salary and performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) retirement plan with company match
- Flexible remote work schedule
- Stipend for home office setup and internet service
- Opportunities for professional development and continuous learning
- Employee assistance program
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit a resume and a cover letter detailing your relevant experience and why you are passionate about customer support in a remote setting. We look forward to reviewing your application!
Advertisement
