About Company
Are you driven by helping others and thrive in a dynamic, supportive environment? Career.zycto is a rapidly growing firm dedicated to delivering exceptional customer experiences across various sectors. We pride ourselves on fostering a culture of continuous learning and professional development, ensuring our team members feel valued and equipped to succeed. Joining us means becoming part of a forward-thinking team where your communication skills and problem-solving abilities directly contribute to our clients’ satisfaction and our collective success. We believe in empowering our employees to be their best, offering clear pathways for career progression.
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Job Description
Career.zycto is seeking a dedicated and enthusiastic Customer Support Phone Representative to join our vibrant team in Garki, Abuja. In this essential full-time role, you will be the primary point of contact for our valued customers, providing exceptional service and support over the phone. You will play a crucial role in building lasting customer relationships by addressing inquiries, resolving issues, and guiding users through our products and services with professionalism and empathy. This position requires a proactive problem-solver with excellent communication skills and a genuine desire to help others. We are looking for an individual who is not only articulate and patient but also possesses a keen ability to listen actively, diagnose problems accurately, and offer effective solutions efficiently. You will be responsible for managing a high volume of inbound and outbound calls, maintaining detailed records of customer interactions, and collaborating with internal teams to ensure a seamless customer experience. Our ideal candidate thrives in a fast-paced environment, can adapt quickly to new information, and is committed to upholding Career.zycto’s reputation for outstanding service. If you are passionate about customer satisfaction and eager to contribute to a company that values its employees and customers alike, we encourage you to apply and become a vital part of our growing success. This is an incredible opportunity to develop your career in customer service, gain valuable industry experience, and make a tangible impact on our operational excellence.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally and efficiently.
- Provide accurate information and effective solutions to customer inquiries and issues.
- Resolve customer complaints with empathy, patience, and a positive attitude.
- Document all customer interactions and resolutions accurately in the CRM system.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied.
- Collaborate with other departments to escalate complex issues and ensure timely resolution.
- Maintain a comprehensive understanding of company products, services, and policies.
- Identify opportunities to improve the customer experience and contribute to team goals.
- Adhere to company service standards and operational procedures.
Required Skills
- Excellent verbal communication skills in English.
- Strong active listening and comprehension abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to multi-task, prioritize, and manage time effectively.
- Problem-solving and decision-making capabilities.
- High school diploma or equivalent.
- Customer-focused mindset with a strong commitment to service excellence.
- Basic computer literacy.
Preferred Qualifications
- Previous experience in a call center or customer support role.
- Familiarity with telecommunications systems.
- Ability to speak multiple local languages.
- Relevant certifications in customer service.
- Associate's degree or higher in a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance plan.
- Paid time off and holiday benefits.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Regular team-building activities and social events.
- Modern office facilities in a convenient location.
How to Apply
Interested candidates are invited to submit their application by clicking on the link below. Please ensure your resume highlights your customer service experience and relevant skills.
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