About Company
Are you a natural communicator with a passion for helping others? Career.zycto empowers individuals to connect, solve, and thrive in dynamic customer-facing roles. We’re a rapidly growing organization committed to fostering a supportive and innovative environment where your voice matters. We believe that exceptional customer support is the heartbeat of any successful enterprise, and we’re looking for dedicated professionals to join our vibrant team in Festac Town. Here, your commitment to service excellence will be recognized and celebrated, driving both your growth and our collective success.
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Job Description
Join Career.zycto as a Full-Time Customer Support Phone Representative and become the crucial first point of contact for our valued clients. In this dynamic role, you will be at the forefront of delivering exceptional service, resolving inquiries, and ensuring a positive experience for every individual who reaches out. We are seeking empathetic, articulate, and proactive individuals who are passionate about problem-solving and dedicated to upholding the highest standards of customer satisfaction.
As a Customer Support Phone Representative, you will handle a diverse range of customer interactions, from answering questions about our services and products to troubleshooting issues and providing guided solutions. Your ability to listen attentively, communicate clearly, and maintain a calm and professional demeanor under pressure will be essential. This role offers a fantastic opportunity to develop strong communication skills, deepen your understanding of various customer service challenges, and contribute directly to the overall success and reputation of Career.zycto.
We pride ourselves on creating a supportive work environment where continuous learning and professional development are encouraged. You’ll receive comprehensive training to equip you with the knowledge and tools needed to excel in your role. We foster a team-oriented culture where collaboration is key, and your insights and feedback are genuinely valued. If you are eager to embark on a rewarding career path where you can make a tangible difference in people’s lives and grow with a forward-thinking company, then this is the perfect opportunity for you. Come be a part of our team in Festac Town and help us build lasting relationships with our customers through outstanding service.
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Key Responsibilities
- Serve as the primary point of contact for customers via phone, providing prompt, courteous, and accurate responses to inquiries.
- Actively listen to customer concerns, identify root causes, and provide effective solutions or escalate issues when necessary.
- Educate customers on product features, service options, and company policies in a clear and understandable manner.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Maintain a high level of product and service knowledge to ensure comprehensive support.
- Collaborate with team members and other departments to resolve complex customer issues efficiently.
- Adhere to all company guidelines and service level agreements (SLAs) regarding call handling and resolution times.
- Continuously strive for first-call resolution while ensuring customer satisfaction.
- Participate in ongoing training and professional development sessions to enhance skills and knowledge.
- Handle sensitive information with confidentiality and professionalism.
Required Skills
- Excellent verbal communication skills in English, with a clear and articulate speaking voice.
- Strong active listening and comprehension abilities.
- Proficiency in basic computer applications (e.g., MS Office Suite, web browsers).
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
- Demonstrated problem-solving skills and a customer-centric approach.
- Empathy, patience, and a positive attitude.
- Ability to work independently as well as part of a team.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service, call center, or sales role (at least 1 year).
- Familiarity with CRM software (e.g., Salesforce, Zoho CRM).
- Associate's or Bachelor's degree in any field.
- Experience working in the Business Process Outsourcing (BPO) industry.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Paid time off and public holidays.
- Opportunities for career advancement and professional growth.
- Ongoing training and development programs.
- A supportive and collaborative work environment.
- Employee recognition programs.
- Convenient office location in Festac Town.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights relevant experience and skills. We look forward to reviewing your application!
