About Company
Are you seeking a dynamic environment where your voice genuinely makes a difference? Career.zycto empowers individuals to connect with fulfilling career paths, and we believe exceptional customer support is the cornerstone of our mission. For a Customer Support Representative, our culture fosters growth, continuous learning, and a supportive team dynamic, making it an ideal place to hone your communication skills and contribute directly to applicant success. Join us and help shape brighter futures, one interaction at a time.
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Job Description
Dive into a pivotal role at Career.zycto as our next Customer Support Representative, where your empathy and problem-solving skills will be instrumental in guiding our diverse clientele. This isn’t just about answering calls; it’s about building relationships, understanding needs, and providing comprehensive solutions that make a tangible difference in people’s career journeys. We are specifically looking for individuals who thrive in a flexible work schedule environment, allowing for a better work-life balance while still delivering outstanding service from our Oluwo, Abeokuta office.
Your day will be dynamic, ranging from assisting job seekers with platform navigation and application processes to supporting employers with their posting and candidate management queries. You will be the friendly and knowledgeable voice of Career.zycto, ensuring every interaction leaves a positive and lasting impression. Our commitment to excellence means you’ll be equipped with robust training and ongoing support to master our systems and services, becoming a true expert capable of resolving a wide array of inquiries with confidence and professionalism.
As a key member of our support team, you will manage inquiries across various channels including phone, email, and live chat, demonstrating an unwavering commitment to clarity, accuracy, and efficiency. You will be tasked with identifying and documenting customer feedback, contributing valuable insights that help shape our product and service improvements. The ability to de-escalate challenging situations with grace and professionalism is paramount, turning potential frustrations into opportunities for exceptional service recovery. Career.zycto prides itself on fostering a collaborative atmosphere where every team member is encouraged to share ideas, learn new skills, and advance their professional capabilities.
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If you are passionate about helping others succeed, possess a natural talent for communication, and are looking for a role that values your flexibility and dedication, then we invite you to explore this exciting opportunity in Oluwo, Abeokuta. We believe that by supporting our customers effectively, we empower countless individuals to achieve their professional aspirations and help businesses find the talent they need to thrive. Join a team where your efforts directly contribute to significant real-world impact every single day.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information and solutions regarding Career.zycto services, platform functionalities, and job application processes.
- Assist job seekers with account creation, profile management, job searching, and application submission.
- Support employers with job posting, candidate screening, and platform usage queries.
- Identify and escalate complex issues to the appropriate internal teams for resolution.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collect and relay customer feedback to product development and marketing teams to improve services.
- Maintain a high level of customer satisfaction by providing courteous and efficient service.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to empathize with customers and understand their needs.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to work independently and manage time effectively in a flexible schedule.
- Basic computer literacy and comfort with online platforms.
- A patient and positive attitude, even under pressure.
- Adaptability and willingness to learn new systems and processes.
Preferred Qualifications
- Previous experience in a customer service or support role, preferably in a tech or HR/recruitment industry.
- Familiarity with job board platforms or career services.
- Ability to communicate in other local Nigerian languages (e.g., Yoruba).
- Experience with live chat support systems.
- Certification in customer service or related fields.
Perks & Benefits
- Competitive salary with opportunities for performance-based bonuses.
- Flexible working hours to promote work-life balance.
- Comprehensive health benefits package.
- Ongoing professional development and training.
- Supportive and collaborative team environment.
- Opportunities for career advancement within the company.
- Paid time off and public holidays.
- Access to a modern and comfortable office space in Oluwo, Abeokuta.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your customer service experience and your ability to work effectively in a flexible environment. We look forward to reviewing your application!
