About Company
Career.zycto champions a dynamic approach to client engagement, believing that exceptional service starts with empowered employees. We’re building a vibrant team in Karu dedicated to redefining customer success through innovative solutions and a supportive environment. For a Customer Support Representative, this means joining a forward-thinking company where your voice is heard, your growth is nurtured, and your work directly contributes to our collective impact. We pride ourselves on fostering a culture that embraces flexibility and acknowledges the diverse needs of our people, ensuring a healthy balance between professional achievements and personal well-being. Come grow with us.
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Job Description
Are you a highly empathetic and solution-oriented individual looking for an opportunity to make a tangible difference? Career.zycto is actively seeking a dedicated Customer Support Representative to join our growing team in Karu, Abuja. In this pivotal role, you’ll be the friendly voice and helpful hand that guides our customers through their journey with us, ensuring their experiences are seamless and positive. This isn’t just about answering questions; it’s about building relationships, understanding needs, and proactively resolving challenges.
We understand that life happens, which is why this position offers flexible hours, allowing you to achieve a better work-life balance without compromising your career aspirations. You’ll be instrumental in handling inquiries across various channels – phone, email, and chat – providing detailed product and service information, troubleshooting issues, and processing requests with efficiency and a warm demeanor. Your ability to listen attentively, communicate clearly, and maintain a positive attitude under pressure will be key to your success and our customers’ satisfaction. We’re looking for someone who takes initiative, enjoys problem-solving, and is passionate about delivering exceptional service that leaves a lasting positive impression. Join a company that values your contribution, invests in your professional development, and offers a supportive, collaborative environment where you can truly thrive. If you’re ready to embrace a role where every interaction counts and your flexibility is respected, we encourage you to apply and become a vital part of our mission to deliver unparalleled customer experiences.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing accurate and complete information.
- Diagnose and troubleshoot technical and service-related issues, guiding customers through solutions step-by-step.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Process orders, forms, applications, and requests efficiently and accurately.
- Escalate unresolved issues to the appropriate internal teams while maintaining ownership of the customer case until resolution.
- Collaborate with team members and other departments to ensure a seamless customer experience and consistent service delivery.
- Stay up-to-date with product knowledge, service changes, and company policies to effectively assist customers.
- Gather customer feedback and provide insights to help improve products, services, and support processes.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and general office applications.
- Ability to multi-task, prioritize, and manage time effectively.
- High level of empathy and a patient, positive attitude.
- Capacity to work independently and as part of a team in a fast-paced environment.
- Reliable internet access and a quiet workspace for remote duties.
- Attention to detail and accuracy in data entry and information retrieval.
Preferred Qualifications
- A Bachelor's degree or HND in any discipline.
- Experience with Zendesk, Freshdesk, or similar customer support platforms.
- Knowledge of our specific industry or product offerings.
- Ability to communicate in local Nigerian languages (e.g., Hausa, Yoruba, Igbo) is a plus.
Perks & Benefits
- Competitive salary with performance incentives.
- Flexible working hours to promote work-life balance.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career growth.
- A supportive and collaborative team environment.
- Paid time off and company holidays.
How to Apply
Interested candidates who meet the qualifications are encouraged to submit their resume and a cover letter detailing their relevant experience and why they are passionate about customer service. Please click on the application link below to apply for this job. We look forward to reviewing your application!
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