About Company
Are you an empathetic communicator seeking a dynamic workplace where your contributions are genuinely valued? Career.zycto is a rapidly expanding organization dedicated to fostering exceptional client relationships through outstanding service. We empower our team members with the tools and flexibility needed to thrive, understanding that a balanced life leads to better performance. Join us in shaping positive customer experiences, connecting with individuals from diverse backgrounds, and growing your career in a supportive, innovative environment right here in Alekuwodo, Osogbo. Your voice is crucial in delivering the seamless support our clients expect.
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Job Description
A great customer support representative is the voice of our company, and at Career.zycto, we’re looking for someone exceptional to join our team in Alekuwodo, Osogbo. We are seeking a dedicated and adaptable Customer Support Representative with a flair for problem-solving and a passion for people to handle inquiries and provide outstanding assistance. In this “Flexible Hours” role, you’re not just answering calls or emails; you’re building trust, resolving issues, and ensuring every customer interaction is a positive and memorable one.
This position is ideal for individuals who thrive in a fast-paced environment but also appreciate the flexibility to manage their work schedule within defined parameters. Whether you’re a morning person or prefer afternoon shifts, we aim to accommodate your needs while ensuring our customers receive continuous, high-quality support. You will be at the forefront of our customer engagement, helping to maintain our reputation for excellence.
Your day will involve responding to customer queries across various channels – phone, email, and potentially live chat – offering solutions, providing information, and guiding customers through our services. We value proactive individuals who can anticipate customer needs and go the extra mile to exceed expectations. Strong communication skills, both verbal and written, are paramount, as is the ability to maintain composure and empathy, especially when dealing with challenging situations.
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Career.zycto is committed to continuous improvement and offers robust training programs to ensure you have all the knowledge and resources required to succeed. You’ll be part of a collaborative team where support and mentorship are readily available. If you’re eager to make a tangible difference in customers’ lives, grow professionally, and enjoy a work schedule that can adapt to your lifestyle, we encourage you to apply. This is more than just a job; it’s an opportunity to build a rewarding career where your flexibility is matched by our commitment to your success. Come contribute to a company that genuinely cares about its customers and its people.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues effectively and efficiently, escalating when necessary.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions and transactions.
- Identify and assess customers’ needs to achieve satisfaction.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Stay updated on product knowledge, company information, and changes in policies.
- Contribute to a positive team environment and uphold company values.
Required Skills
- Proven customer support experience (6+ months preferred).
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with CRM software and office applications (e.g., Microsoft Office Suite).
- High school diploma or equivalent.
- Demonstrated empathy and a customer-focused attitude.
Preferred Qualifications
- Prior experience in a BPO or service-oriented industry.
- Familiarity with local Osogbo demographics and cultural nuances.
- Ability to speak additional local languages (e.g., Yoruba).
- Associate's or Bachelor's degree in a relevant field.
- Experience with ticketing systems.
Perks & Benefits
- Competitive salary with performance incentives.
- Flexible working hours and scheduling options.
- Comprehensive training and professional development opportunities.
- Supportive and collaborative team environment.
- Health and wellness programs.
- Opportunities for career growth and advancement within Career.zycto.
- Paid time off and public holidays.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their relevant experience and why they are a great fit for this flexible role. We look forward to reviewing your application!
