About Company
Joining Career.zycto means becoming part of a forward-thinking team dedicated to innovation and customer success. We empower our Customer Support Representatives with the flexibility needed to thrive, understanding that work-life balance fuels exceptional service. Here, your voice truly matters; you’ll contribute directly to shaping positive customer experiences and refining our service delivery. We foster a collaborative environment where continuous learning is encouraged, ensuring you grow professionally while making a tangible impact. Discover a culture that values empathy, problem-solving, and your personal development. Career.zycto is where your passion for helping others meets unparalleled flexibility.
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Job Description
Are you a natural problem-solver with a passion for helping people? Career.zycto is actively seeking a dynamic and empathetic Customer Support Representative to join our vibrant team in Allen Avenue, Lagos. This unique role offers flexible hours, allowing you to manage your work-life balance effectively while delivering exceptional service to our valued clients. As a Customer Support Representative, you will be the first point of contact for our customers, providing crucial assistance and ensuring their experience with Career.zycto is nothing short of excellent.
At Career.zycto, we believe that outstanding customer support is the cornerstone of our success. You will play a pivotal role in maintaining high levels of customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive information about our products and services. Your ability to communicate clearly, patiently, and professionally will be essential in building lasting relationships with our customer base.
This position is perfect for individuals who thrive in a fast-paced environment but also appreciate the flexibility to adapt their schedule. We are committed to fostering a supportive and collaborative workplace where your contributions are recognized and your growth is encouraged. You will receive comprehensive training to equip you with the knowledge and tools needed to excel in this role. If you are passionate about making a difference in customers’ lives and are looking for a role that truly values flexibility, we encourage you to apply and become a vital part of the Career.zycto family. We’re not just offering a job; we’re offering a career path where you can truly shine.
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Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate and complete information.
- Diagnose and resolve customer issues effectively, escalating complex problems to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and transactions, documenting all queries, comments, and actions taken.
- Educate customers on product features and services, helping them maximize their value from Career.zycto offerings.
- Collaborate with other departments to ensure a seamless customer experience and contribute to continuous service improvement.
- Adhere to company policies and procedures regarding customer support standards and data privacy.
- Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
- Actively solicit customer feedback and share insights with the team to improve overall customer satisfaction.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software and other communication tools.
- Ability to work independently and as part of a team in a flexible work schedule.
- High level of empathy and a genuine desire to assist customers.
- Basic computer literacy and ability to navigate various software applications.
- Adaptability and resilience in handling various customer personalities and situations.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with the tech or service industry.
- Ability to speak multiple Nigerian languages (e.g., Yoruba, Igbo, Hausa).
- Certification in customer service or a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Flexible working hours to support work-life balance.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement.
- Supportive and collaborative team environment.
- Access to modern tools and technology.
- Paid time off and holidays.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for a flexible customer support role at Career.zycto. Please ensure your application highlights your passion for customer service and your adaptability.
