About Company
Supporting our customers is at the heart of everything we do at Career.zycto. We are a dynamic and rapidly growing organization committed to delivering exceptional service experiences across various sectors. For a Customer Support Representative, joining our team means becoming part of a supportive environment where your empathy and problem-solving skills are not just valued, but essential. We believe in nurturing talent, fostering professional growth, and celebrating every interaction that strengthens our client relationships. Our Dalby office provides a welcoming atmosphere, encouraging collaboration and continuous learning, making it an ideal place to build a rewarding career in customer service.
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Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a fast-paced environment where every day brings new opportunities to make a difference? Career.zycto is seeking a dedicated and enthusiastic Full-Time Customer Support Representative to join our vibrant team in Dalby CBD. This pivotal role is your chance to be the voice of our company, providing top-notch service and building lasting relationships with our valued customers. You’ll be the first point of contact, resolving queries, offering solutions, and ensuring a seamless and positive experience for everyone you interact with. We pride ourselves on creating a supportive and collaborative workplace where you can grow your skills and advance your career. You will handle inbound and outbound communications, troubleshoot issues, provide detailed product or service information, and process customer requests with accuracy and efficiency. This role requires someone who is not only a fantastic problem-solver but also possesses an unwavering commitment to customer satisfaction. If you’re looking for a role where your empathy, resilience, and positive attitude are celebrated, and where you can contribute directly to our success while developing professionally, then look no further. We offer comprehensive training to ensure you are fully equipped to excel.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, delivering exceptional service.
- Actively listen to customers to understand their needs, effectively resolve issues, and provide accurate information regarding products and services.
- Document all customer interactions and resolutions accurately and thoroughly in our CRM system.
- Proactively identify opportunities to improve customer experience and escalate complex issues to appropriate departments when necessary.
- Collaborate with internal teams to ensure timely and effective resolution of customer concerns.
- Maintain a high level of product knowledge and stay updated on company policies, procedures, and service offerings.
- Meet or exceed individual and team performance goals, including response times, resolution rates, and customer satisfaction scores.
- Adhere strictly to data privacy and security protocols to protect sensitive customer information.
Required Skills
- Minimum 1 year of experience in a customer service or support role.
- Excellent verbal and written communication skills with a clear, professional, and empathetic tone.
- Proven ability to actively listen, de-escalate situations, and resolve customer complaints effectively.
- Strong problem-solving abilities and critical thinking skills.
- Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a call center environment.
- Familiarity with Salesforce or similar CRM platforms.
- A track record of consistently exceeding customer satisfaction metrics.
- Tertiary qualification in Business, Communications, or a related field.
Perks & Benefits
- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Ongoing professional development and career advancement opportunities.
- A supportive and collaborative work environment.
- Employee assistance program and wellness initiatives.
- Modern office facilities in Dalby CBD with free parking.
How to Apply
Ready to make a meaningful impact? We encourage all qualified candidates to submit their application. Please ensure your resume highlights your relevant experience and why you are the ideal candidate for this role. To apply, click on the link below.
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