About Company
Itel is a rapidly expanding global BPO (Business Process Outsourcing) company with a significant and growing presence in the Caribbean, including multiple state-of-the-art facilities across Jamaica. Renowned for its vibrant culture, commitment to employee development, and innovative customer engagement solutions, Itel offers a dynamic environment where talent is nurtured and career growth is actively encouraged. We partner with leading international brands, providing diverse services ranging from customer support and technical assistance to back-office operations. At Itel, we believe in investing in our people, fostering an inclusive workplace, and making a positive impact on the communities we serve. Our Montego Bay operations are a cornerstone of our success, providing rewarding opportunities for individuals looking to build a career in a fast-paced and supportive industry, contributing to our mission of delivering exceptional experiences.
Job Description
Are you passionate about technology and eager to kickstart a rewarding career in IT? Itel in Fairfield, Montego Bay, is actively seeking enthusiastic and dedicated individuals to join our team as a Database Support Trainee. This is an unparalleled opportunity for aspiring IT professionals to gain hands-on experience in database management and support within a dynamic and supportive BPO environment. As a Database Support Trainee, you will embark on a structured training program designed to equip you with the fundamental skills and knowledge required to maintain, troubleshoot, and optimize database systems. You will work closely with our experienced IT professionals, learning best practices in database administration, data integrity, security protocols, and performance monitoring. This role is ideal for someone who is detail-oriented, possesses strong problem-solving abilities, and has a keen interest in data systems. We understand the importance of work-life balance, which is why we offer flexible schedules to accommodate your needs while ensuring comprehensive training and professional development. Join Itel and be part of a team that values innovation, continuous learning, and fostering a collaborative atmosphere where your contributions make a real impact on our operational excellence and client satisfaction. This entry-level position is your gateway to a fulfilling career in technology, providing a solid foundation for growth into more specialized database administration or IT support roles. You will learn how to assist in managing various database platforms, respond to basic support inquiries, help with data backups, and contribute to the overall stability and efficiency of our information systems. We are committed to your success, offering mentorship and a clear path for advancement in a globally recognized company.
Key Responsibilities
- Participate actively in a structured training program to learn database concepts, tools, and best practices.
- Assist senior database administrators in performing routine maintenance tasks, including backups, restores, and performance monitoring.
- Respond to and resolve basic database-related support tickets and inquiries from internal users and clients.
- Monitor database system health and performance, escalating complex issues to senior team members as needed.
- Help maintain accurate documentation of database configurations, processes, and troubleshooting procedures.
- Collaborate with other IT teams to ensure seamless integration and operation of database systems within the broader IT infrastructure.
- Contribute to data integrity and security initiatives by adhering to established protocols and guidelines.
Required Skills
- Strong foundational understanding of computer systems and networks.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal abilities.
- High degree of attention to detail and accuracy.
- Eagerness and aptitude for learning new technologies and concepts.
- Ability to work effectively both independently and as part of a team.
- Proficiency in basic office software (e.g., Microsoft Office Suite).
Preferred Qualifications
- A diploma or associate degree in Information Technology, Computer Science, or a related field.
- Basic understanding of SQL (Structured Query Language) concepts.
- Familiarity with database systems such as MySQL, PostgreSQL, or SQL Server.
- Previous experience in a technical support or customer service role.
- Relevant IT certifications (e.g., CompTIA A+, IT Fundamentals).
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness benefits.
- Paid time off and holiday benefits.
- Extensive paid training and professional development opportunities.
- Clear career advancement paths within a global organization.
- Employee recognition programs and performance incentives.
- A vibrant, inclusive, and supportive company culture.
- Flexible scheduling options to promote work-life balance.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Navigate to our careers page and search for ‘Database Support Trainee’ or a similar technical support role. If not listed specifically, you may submit a general application indicating your keen interest in this position and attach your resume and cover letter detailing your qualifications and aspirations in database support.