About Company
Career.zycto is at the forefront of pioneering efficient logistics solutions within Nigeria. Our unwavering commitment to seamless delivery operations fuels our rapid growth, making us a dynamic environment where individuals thrive. We value precision, teamwork, and a proactive approach, especially within our critical dispatch teams. Join us to contribute directly to connecting businesses and customers across Lagos, leveraging your organizational skills to ensure every package reaches its destination reliably and on time. Discover a career path where your efforts make a tangible difference in the daily flow of goods and services.
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Job Description
Are you an organized and proactive individual with a keen eye for detail and a passion for efficient logistics? Career.zycto is seeking a dedicated Delivery Dispatch Assistant to join our bustling team in Jibowu, Yaba. In this full-time role, you will be the backbone of our delivery operations, ensuring that packages move smoothly from our facility to our valued customers. You will play a crucial part in coordinating our fleet of delivery personnel, optimizing routes, and managing real-time communication to overcome daily challenges and meet tight deadlines. This position offers a fantastic opportunity to develop your skills in a fast-paced environment, contributing directly to our mission of providing unparalleled delivery services across Lagos.
As a Delivery Dispatch Assistant, your day will be dynamic and engaging, placing you at the heart of our operations. You’ll begin by meticulously organizing outgoing deliveries, cross-referencing manifests, and strategically assigning tasks to our dedicated delivery riders based on location, urgency, and capacity. Throughout the day, you will serve as the central point of contact for our field team, actively tracking ongoing deliveries using our dispatch systems, handling real-time inquiries from drivers, and proactively addressing any operational issues that may arise—be it traffic delays, vehicle concerns, or unexpected reroutes. Your ability to think on your feet, problem-solve under pressure, and maintain clear, concise communication will be paramount to your success.
Beyond real-time coordination, you will also be instrumental in maintaining accurate dispatch records, meticulously managing inventory checks for outgoing items, and ensuring strict compliance with our stringent delivery protocols and safety standards. This role demands a high level of accountability and a thorough understanding that every successful delivery not only impacts our bottom line but also significantly strengthens our reputation and customer trust. We are looking for an individual who thrives on precision, can manage multiple priorities effortlessly, and is eager to contribute to a team dedicated to operational excellence. If you are ready to take on a pivotal role where your organizational prowess directly impacts customer satisfaction and contributes to the logistical heartbeat of our company, we encourage you to apply and grow your career with Career.zycto.
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Key Responsibilities
- Coordinate daily dispatch activities, including route planning and assigning deliveries to dispatch riders.
- Monitor delivery progress in real-time, providing updates and troubleshooting any issues that arise.
- Maintain accurate records of all dispatch activities, delivery schedules, and completed orders.
- Communicate effectively with dispatch riders, customers, and internal teams to ensure smooth operations.
- Assist with inventory checks and preparation of outgoing packages for delivery.
- Ensure compliance with company delivery protocols and safety standards.
- Handle customer inquiries and complaints related to deliveries in a professional and timely manner.
Required Skills
- Proven experience in a dispatch or logistics coordination role
- Excellent organizational and time management skills
- Strong communication and interpersonal abilities
- Proficiency in using dispatch software and tracking tools
- Ability to work effectively under pressure and make quick decisions
- Attention to detail and accuracy in record-keeping
Preferred Qualifications
- OND/HND/BSc in Logistics, Supply Chain Management, or a related field
- Familiarity with Lagos road networks and traffic patterns
- Previous experience with a courier or e-commerce delivery company
Perks & Benefits
- Competitive monthly salary
- Health and wellness benefits
- Opportunities for professional growth and development
- Supportive and collaborative work environment
- Performance-based incentives
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and exploring how your skills and experience can contribute to the success of Career.zycto.
