About Company
Are you ready to shape the future of cloud infrastructure and operational excellence from anywhere in the world? Career.zycto is a dynamic, forward-thinking organization dedicated to pioneering scalable and robust tech solutions. We thrive on empowering our teams, fostering a culture where innovation and problem-solving are celebrated. For a DevOps Support Engineer, this means direct impact on critical systems, continuous learning, and contributing to cutting-edge projects that define industry standards. Join us to elevate your career and collaborate with brilliant minds in a truly remote-first setting.
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Job Description
We are seeking a highly motivated and skilled DevOps Support Engineer to join our globally distributed team. This role is perfect for a proactive problem-solver passionate about ensuring the reliability, availability, and performance of our production systems. As a DevOps Support Engineer at Career.zycto, you will be at the forefront of identifying and resolving complex technical issues, collaborating closely with development, operations, and infrastructure teams. You will play a critical role in maintaining our CI/CD pipelines, automating routine tasks, and implementing robust monitoring solutions. This is more than just a support role; it’s an opportunity to contribute to the architectural stability and efficiency of our platform, working with cutting-edge technologies in a truly remote-first environment. If you thrive in a fast-paced setting, possess a strong understanding of cloud environments, and are committed to continuous improvement, we encourage you to apply and become a key part of our success story, no matter where you call home.
Key Responsibilities
- Provide technical support for production systems, including incident response, troubleshooting, and resolution of complex issues related to infrastructure, applications, and services.
- Participate in an on-call rotation to ensure 24/7 system availability and rapid response to critical incidents.
- Collaborate with development teams to identify root causes of issues, implement permanent fixes, and prevent recurrence.
- Develop and maintain automation scripts and tools to streamline operational processes, deployments, and system configurations.
- Implement and manage monitoring, alerting, and logging solutions to ensure proactive identification of potential problems.
- Contribute to the design, implementation, and maintenance of CI/CD pipelines, ensuring efficient and reliable software delivery.
- Document system configurations, operational procedures, and troubleshooting guides to enhance team knowledge and efficiency.
- Participate in post-incident reviews to identify lessons learned and drive continuous improvement of our systems and processes.
- Support the scalability, security, and resilience of our cloud-native infrastructure across multiple environments.
Required Skills
- Minimum 3 years of experience in a DevOps, SRE, or Production Support role.
- Strong proficiency with Linux operating systems and command-line tools.
- Hands-on experience with cloud platforms (AWS, Azure, or GCP).
- Solid understanding of CI/CD principles and experience with tools like Jenkins, GitLab CI, or GitHub Actions.
- Proficiency in scripting languages such as Python, Bash, or PowerShell.
- Experience with containerization technologies (Docker, Kubernetes).
- Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack, Splunk).
- Strong problem-solving skills and ability to diagnose complex technical issues.
- Excellent communication and collaboration skills, with the ability to work effectively in a remote team.
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
- Knowledge of networking concepts (TCP/IP, DNS, Load Balancing, Firewalls).
- Experience with database administration (SQL and NoSQL).
- Relevant cloud certifications (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer Expert).
- Prior experience working in a global, remote-first environment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible working hours.
- Dedicated budget for professional development, courses, and certifications.
- Remote-first culture with a focus on work-life balance.
- Opportunities for career growth and advancement within a rapidly expanding company.
- Supportive and collaborative team environment.
- Contribution to cutting-edge projects and technologies.
How to Apply
To embark on this exciting opportunity, please click the application link below to submit your resume and a cover letter outlining your experience and why you are a great fit for a DevOps Support Engineer role at Career.zycto.
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