About Company
Are you ready to shape the future of online retail? Career.zycto is a rapidly growing e-commerce consultancy and solutions provider based right here in Apapa, dedicated to empowering businesses to thrive in the digital marketplace. We pride ourselves on innovation, collaboration, and delivering tangible results for our diverse client portfolio. We offer a vibrant, supportive environment where your ideas are valued, and your growth is paramount. For a Digital Assistant in E-commerce Management, this means an unparalleled opportunity to dive deep into cutting-edge strategies, learn directly from industry veterans, and make a real impact from day one. Join a team where your passion for digital success can truly flourish.
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Job Description
Career.zycto is actively seeking a highly motivated and detail-oriented Digital Assistant specializing in E-commerce Management to join our vibrant team in Apapa, Lagos. This pivotal role offers an exciting opportunity for an individual passionate about digital commerce to contribute significantly to the online success of various businesses we partner with. As a Digital Assistant, you will be instrumental in supporting the entire e-commerce lifecycle, from meticulous product onboarding and compelling content optimization to efficient digital campaign execution and insightful performance analysis. You will collaborate closely with our E-commerce Manager and cross-functional teams, including marketing, logistics, and customer service, to ensure seamless operational flow and an exceptional online customer journey for our clients’ customers.
Your day-to-day responsibilities will involve a blend of critical operational tasks and valuable strategic support. You’ll gain invaluable hands-on experience with leading e-commerce platforms such as Shopify, Magento, and WooCommerce, honing your skills in product catalog management, inventory synchronization across various channels, and meticulous web content maintenance. Beyond the technical aspects, you will also play a key role in understanding market trends, assisting with competitor analysis, and contributing ideas that drive conversion and customer engagement. This isn’t just an administrative position; it’s a dynamic launchpad for your career in digital marketing and e-commerce, offering direct exposure to innovative strategies and the chance to make a tangible impact on our clients’ revenue growth and brand visibility.
We’re looking for someone who thrives in a fast-paced, results-driven environment, possesses strong problem-solving abilities, and is eager to learn and adapt to the ever-evolving digital landscape. The ideal candidate will be a self-starter with a keen eye for detail and a proactive approach to identifying and addressing e-commerce challenges. If you’re ready to immerse yourself in the dynamic world of online retail, contribute directly to our clients’ success, and significantly develop your skills in digital marketing and e-commerce management, then Career.zycto is the place for you. We foster a culture of continuous learning and provide ample opportunities for professional growth within our forward-thinking organization. Join us and help shape the future of e-commerce in Nigeria, making a real difference for businesses looking to expand their digital footprint.
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Key Responsibilities
- Assist in the day-to-day management and optimization of various e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Upload, update, and optimize product listings, including descriptions, images, pricing, and stock levels to ensure accuracy and appeal.
- Monitor inventory levels across online channels and coordinate with logistics teams to ensure product availability and timely fulfillment.
- Support the creation, scheduling, and execution of digital marketing campaigns across email, social media, and paid advertising channels.
- Conduct market research and competitor analysis to identify emerging trends, new opportunities, and areas for improvement.
- Analyze e-commerce performance data using tools like Google Analytics to generate regular reports and actionable insights.
- Respond promptly and professionally to customer inquiries and resolve issues related to online orders, product information, and website functionality.
- Ensure all website content is accurate, up-to-date, and optimized for search engines (SEO-friendly).
- Collaborate with design and content teams to develop engaging visual and textual content for online campaigns and product pages.
- Assist in managing customer relationship management (CRM) activities to enhance customer loyalty and retention.
Required Skills
- Proven experience (2+ years) in a digital marketing or e-commerce support role.
- Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
- Proficiency in content management systems (CMS).
- Familiarity with digital marketing channels (SEO, SEM, social media, email marketing).
- Excellent written and verbal communication skills in English.
- Strong analytical skills with the ability to interpret data and make recommendations.
- Proficiency in Microsoft Office Suite, especially Excel for data management.
- Exceptional attention to detail and organizational abilities.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field.
- Experience with Google Analytics and other e-commerce reporting tools.
- Basic knowledge of HTML/CSS for minor website adjustments.
- Familiarity with graphic design tools (e.g., Canva, Adobe Photoshop) for basic image editing.
- Certifications in Google Ads, Google Analytics, or other relevant digital marketing platforms.
- Prior experience in the retail or consumer goods industry.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and continuous learning.
- Dynamic, supportive, and innovative work environment.
- Generous paid time off and observance of public holidays.
- Employee wellness programs and initiatives.
- Mentorship from experienced e-commerce professionals.
- Modern, well-equipped office space in a strategic Apapa location.
How to Apply
Ready to elevate your career in e-commerce? We invite passionate and detail-oriented individuals to apply. Please click on the application link below to submit your resume and a compelling cover letter detailing your relevant experience and why you are the ideal candidate for this pivotal role. We look forward to reviewing your application and exploring how you can contribute to Career.zycto’s success!
