About Company
Embark on a pivotal journey with Career.zycto, a dynamic force committed to shaping the future of financial services in Jamaica. We empower our clients with cutting-edge digital banking solutions, always prioritizing innovation and exceptional customer experiences. For an entry-level digital banking support specialist, this means unparalleled opportunities to learn and grow within a supportive, fast-paced environment. Here, your fresh perspective and enthusiasm are not just welcomed, they’re essential. Join a team where your contributions directly enhance our digital footprint and positively impact the communities we serve.
Job Description
Career.zycto is seeking enthusiastic and motivated individuals to join our team as an Entry-Level Digital Banking Support Specialist. This is an incredible opportunity for someone passionate about technology, customer service, and the evolving financial landscape to kickstart their career. In this role, you will be the first point of contact for our valued customers, providing exceptional support for a wide range of digital banking products and services. You will guide users through online platforms, troubleshoot technical issues, and ensure a seamless, positive banking experience. We are looking for bright, adaptable individuals who are eager to learn, possess excellent communication skills, and thrive in a dynamic, customer-centric environment. While prior experience in banking or IT support is a plus, it is not required. We believe in nurturing talent and providing comprehensive training to equip you with the knowledge and tools necessary to excel. If you’re a problem-solver with a knack for helping people and a desire to grow with an innovative company, we encourage you to apply and become a foundational member of our digital support team.
Key Responsibilities
- Provide first-line technical support and guidance to customers experiencing issues with digital banking platforms (mobile app, online banking, ATMs).
- Assist customers with setting up and navigating various digital banking features, including bill payments, transfers, account management, and security settings.
- Diagnose and troubleshoot common technical problems, escalating complex issues to senior support or IT personnel as necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on best practices for digital security and safe online banking habits.
- Maintain a high level of customer satisfaction by delivering polite, professional, and efficient service.
- Stay up-to-date with new digital banking products, services, and system updates.
- Collaborate with internal teams to improve service delivery and product functionality.
- Adhere to all company policies, procedures, and regulatory compliance standards.
Required Skills
- Strong verbal and written communication skills in English.
- Basic computer proficiency and familiarity with mobile applications.
- Excellent problem-solving abilities and attention to detail.
- Patience, empathy, and a customer-focused attitude.
- Ability to learn quickly and adapt to new technologies.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree or higher in Business, IT, or a related field.
- Previous experience in a customer service role.
- Familiarity with banking operations or financial services.
- Experience using CRM software or helpdesk systems.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement within a growing company.
- Health and dental insurance benefits.
- Paid time off and holidays.
- Employee assistance program.
- Supportive and collaborative work environment.
- Modern office facilities.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights any relevant skills or experiences, even if not directly in banking. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family!
