About Company
Join a forward-thinking team where your growth is our priority. Career.zycto is rapidly expanding its digital footprint, delivering innovative software solutions that empower businesses worldwide. We believe in nurturing talent from the ground up, providing a dynamic environment perfect for a Digital Product Support Assistant eager to kickstart their career. Here, you’ll gain hands-on experience, learn from seasoned professionals, and contribute directly to our product’s success, making a tangible impact from day one. If you’re passionate about technology and customer satisfaction, Career.zycto offers the perfect launchpad for your professional journey.
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Job Description
Are you an enthusiastic and tech-savvy individual looking to launch your career in the dynamic world of digital products? Career.zycto is seeking a motivated Digital Product Support Assistant to join our growing team in Singapore. This entry-level role is perfect for someone passionate about helping users, solving technical puzzles, and contributing to the smooth operation of cutting-edge software solutions. As a Digital Product Support Assistant, you will be the first point of contact for our users, providing crucial assistance and ensuring a seamless experience with our innovative products.
In this pivotal role, you will immerse yourself in our product suite, becoming an expert in its functionalities and features. Your primary responsibility will be to address customer inquiries and resolve technical issues efficiently and empathetically through various channels, including email, chat, and phone. This isn’t just about troubleshooting; it’s about building positive relationships with our user base, understanding their needs, and translating complex technical information into clear, actionable solutions. You’ll play a vital role in user retention and satisfaction, directly impacting our brand’s reputation and growth.
We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and has a natural curiosity for technology. You will be trained extensively on our products and support protocols, providing you with a solid foundation to excel. This role offers an incredible opportunity for professional development, allowing you to refine your problem-solving abilities, enhance your technical knowledge, and develop valuable customer service expertise. You’ll collaborate closely with product development, quality assurance, and sales teams, acting as the voice of the customer to inform product improvements and strategic decisions.
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Career.zycto is committed to fostering a supportive and collaborative workplace where new ideas are welcomed, and every team member’s contribution is valued. If you’re ready to take on a challenging yet rewarding position where you can make a real difference and grow alongside an innovative company, then we encourage you to apply. This is more than just a job; it’s an opportunity to shape your future in the tech industry, learn continuously, and be part of a team that’s redefining digital experiences. Come grow with us and help us maintain our reputation for outstanding product support and user satisfaction.
Key Responsibilities
- Provide first-line technical support and customer service for our digital products via email, chat, and phone.
- Diagnose and resolve product-related issues, guiding users through step-by-step solutions.
- Escalate complex technical problems to senior support staff or relevant development teams when necessary.
- Document customer interactions, technical issues, and resolutions accurately in our support system.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ articles.
- Collaborate with product development and QA teams to report bugs and suggest improvements based on user feedback.
- Stay updated with product features, updates, and industry best practices to provide informed support.
- Ensure a high level of customer satisfaction by delivering timely, professional, and empathetic assistance.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Demonstrated passion for technology and digital products.
- Customer-centric mindset with a desire to help others.
- Ability to work effectively both independently and as part of a team.
- Proficiency with common office software (e.g., Microsoft Office Suite, Google Workspace).
Preferred Qualifications
- Diploma or Degree in Information Technology, Computer Science, Business, or a related field.
- Prior experience in a customer service, technical support, or help desk role (including internships or part-time work).
- Familiarity with CRM software (e.g., Salesforce, Zendesk) or ticketing systems.
- Basic understanding of software development lifecycles or cloud-based applications.
Perks & Benefits
- Comprehensive health and dental insurance.
- Opportunities for professional development and continuous learning.
- Mentorship programs for entry-level professionals.
- Vibrant and collaborative office environment.
- Employee wellness programs.
- Career progression opportunities within a rapidly growing company.
How to Apply
Ready to embark on a fulfilling career path with Career.zycto? We encourage you to showcase your interest and submit your application by clicking the link below. Please ensure your resume highlights your enthusiasm for technology and customer support, even if your experience is limited. We look forward to reviewing your application and potentially welcoming you to our innovative team in Singapore!
