About Company
Embark on your career journey with Career.zycto, a dynamic force shaping the digital landscape through innovative products and unparalleled customer experiences. We believe in nurturing talent from the ground up, providing a supportive ecosystem where aspiring professionals thrive. For an Entry-Level Digital Product Support Assistant, Career.zycto offers a unique launchpad: an environment rich in learning opportunities, direct mentorship, and exposure to cutting-edge technologies. Join a team where your fresh perspective is valued, your growth is prioritized, and every contribution makes a tangible impact on our users worldwide.
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Job Description
Are you a proactive problem-solver with a passion for technology and a desire to kickstart your career in the fast-paced world of digital products? Career.zycto is seeking an enthusiastic and motivated Digital Product Support Assistant to join our growing team in Singapore. This entry-level position is perfect for individuals eager to learn, contribute, and grow within a supportive and innovative environment.
As a Digital Product Support Assistant, you will be the first point of contact for our users, providing essential assistance and ensuring a seamless experience with our suite of digital products. You’ll play a crucial role in maintaining high levels of customer satisfaction by troubleshooting issues, guiding users through features, and escalating complex problems to senior team members. This isn’t just a support role; it’s an opportunity to become an integral part of our product ecosystem, gathering invaluable user feedback that directly influences future product enhancements.
We are looking for someone who is genuinely curious about how digital products work, possesses strong communication skills, and has an innate desire to help others. You don’t need years of experience; what you need is a sharp mind, a can-do attitude, and a commitment to learning. We will provide comprehensive training on our products, tools, and processes, equipping you with the knowledge and skills necessary to excel in this role and pave the way for future career advancement within Career.zycto. If you’re ready to dive into the digital world and make a real impact from day one, we encourage you to apply and grow with us.
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This role offers an exceptional opportunity to learn about various aspects of digital product management, customer relationship management, and technical troubleshooting. You’ll work closely with product development, quality assurance, and customer success teams, gaining a holistic understanding of the product lifecycle. Your insights will be crucial in improving user experience and refining our support documentation. Join us at East Coast Park and become a key player in our mission to deliver outstanding digital experiences.
Key Responsibilities
- Provide first-line technical support to users via email, chat, and potentially phone for our digital products.
- Diagnose and troubleshoot user issues, escalating complex problems to appropriate internal teams (e.g., development, QA).
- Educate users on product features, functionalities, and best practices, ensuring optimal utilization.
- Document support interactions, solutions, and frequently asked questions (FAQs) for knowledge base improvement.
- Collect and relay user feedback, bug reports, and feature requests to product development teams.
- Collaborate with senior support specialists to enhance problem-solving skills and product knowledge.
- Assist in testing new product features and updates to ensure a smooth user experience.
- Maintain up-to-date knowledge of our digital products and industry best practices for customer support.
Required Skills
- Strong verbal and written communication skills in English.
- Excellent problem-solving abilities and analytical thinking.
- Proficiency in basic computer usage and internet navigation.
- Ability to learn new software and technical concepts quickly.
- A customer-centric attitude with a genuine desire to help others.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a collaborative team.
Preferred Qualifications
- A diploma or degree in IT, Business, Communications, or a related field.
- Prior experience in a customer service or support role (even part-time or volunteer).
- Familiarity with CRM software or ticketing systems.
- Basic understanding of web technologies or mobile applications.
- Interest in digital products, SaaS, or technology trends.
Perks & Benefits
- Comprehensive health and wellness benefits.
- Mentorship programs and career development opportunities.
- Access to online courses and professional training.
- Dynamic and inclusive work environment.
- Team social events and bonding activities.
- Opportunities for internal career progression within Career.zycto.
- Convenient office location near East Coast Park with good transport links.
How to Apply
If you are eager to launch your career in digital product support and grow with a forward-thinking company, we encourage you to apply. Please click on the link below to submit your resume and a brief cover letter explaining why you are the ideal candidate for this entry-level role. We look forward to reviewing your application!
