About Company
Eager to kickstart your career in a dynamic tech environment? Career.zycto is a rapidly growing innovator in digital solutions, dedicated to empowering businesses through cutting-edge products and exceptional user experiences. We champion a culture of continuous learning and growth, providing unparalleled mentorship for individuals just beginning their professional journey. Here, your fresh perspective and enthusiasm will directly contribute to our mission, making us the perfect launchpad for aspiring tech professionals looking to make a real impact from day one in a supportive team setting.
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Job Description
Are you an aspiring tech enthusiast eager to launch your career in a supportive and dynamic environment? Career.zycto is seeking a motivated Digital Product Support Assistant to join our growing team in Yishun. This entry-level role is perfect for individuals who possess a natural curiosity for technology, a knack for problem-solving, and a genuine desire to help others. As a core member of our product support team, you will serve as the initial point of contact for our valued users, guiding them through our innovative digital products and swiftly resolving their queries.
Your day-to-day will involve a variety of tasks, from navigating user inquiries via email, chat, and phone, to diagnosing technical issues and providing clear, concise solutions. This position is a golden opportunity to develop a deep understanding of our product suite, hone your communication skills, and gain hands-on experience in a fast-paced tech setting. You won’t just be answering questions; you’ll be an active participant in improving user satisfaction and product efficacy. We believe in nurturing talent, and this role comes with comprehensive training and mentorship from experienced professionals who are passionate about sharing their knowledge.
You will play a vital role in identifying recurring issues, documenting solutions for our knowledge base, and channeling user feedback directly to our product development teams. This direct line of communication means your observations and insights will genuinely influence future product enhancements, allowing you to see the tangible impact of your work. We are committed to fostering a culture where every team member, regardless of experience level, feels empowered to contribute and grow. If you’re ready to embrace a challenge, learn continuously, and be part of a team that’s shaping the future of digital experiences, Career.zycto offers the perfect platform for you to thrive. Join us and embark on a rewarding journey where your contribution helps our users succeed and our products shine. This role is a fantastic stepping stone into a rewarding career in digital product management or technical support.
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Key Responsibilities
- Provide first-line technical support to users via various channels including email, chat, and phone.
- Diagnose and resolve common technical issues related to our digital products, escalating complex problems to senior support staff when necessary.
- Document user interactions, solutions, and feedback meticulously in our support system.
- Assist in maintaining and updating the company's knowledge base and FAQ sections for self-service support.
- Gather user feedback and communicate insights to the product development team to help improve product features and user experience.
- Proactively identify trends in user inquiries and suggest preventative measures or product enhancements.
- Collaborate with cross-functional teams to ensure timely resolution of user issues and consistent service delivery.
- Participate in ongoing training and development to stay updated on product features and support best practices.
Required Skills
- Excellent verbal and written communication skills in English.
- Basic understanding of digital products, web applications, and common operating systems.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Exceptional customer service orientation with empathy and patience.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using standard office software (e.g., MS Office Suite, Google Workspace).
Preferred Qualifications
- Prior experience in a customer service, retail, or hospitality role (even if informal).
- Familiarity with CRM software or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- A diploma or equivalent certification in IT, Computer Science, or a related field.
- Demonstrated interest or personal projects in technology, web development, or digital media.
Perks & Benefits
- Comprehensive training and mentorship programs.
- Opportunities for rapid career growth within a burgeoning tech company.
- Competitive salary and performance-based incentives.
- A collaborative and supportive work environment.
- Health and wellness benefits.
- Regular team-building activities and social events.
- Exposure to cutting-edge digital products and technologies.
How to Apply
Eager to launch your career with Career.zycto? Please click on the application link below to submit your resume and a brief cover letter outlining why you are a great fit for this entry-level role. We look forward to reviewing your application!
