About Company
Career.zycto is at the forefront of shaping the modern retail experience, bridging physical and digital worlds to serve our customers seamlessly. We pride ourselves on fostering an environment where innovation thrives, and every team member contributes to our collective success. For a Digital Store Assistant, this means a dynamic workplace offering ample opportunities to grow, learn cutting-edge e-commerce practices, and directly impact customer satisfaction. Join us in redefining retail excellence and building a rewarding career path within an organization that values your unique contributions.
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Job Description
Are you a tech-savvy individual with a passion for customer service and a keen eye for detail? Career.zycto is seeking a dedicated and enthusiastic Digital Store Assistant to join our innovative team in Brentwood, Burnaby. In this pivotal role, you will be the bridge between our online presence and our customer’s in-store experience, ensuring seamless operations and outstanding service. We’re looking for someone who thrives in a fast-paced environment, embraces technology, and is committed to delivering excellence. This full-time position offers a unique opportunity to contribute to a forward-thinking retail model, where your efforts directly enhance customer satisfaction and drive our digital growth.
You’ll play a crucial part in managing online orders, optimizing product displays, providing technical assistance to customers, and maintaining the overall digital health of our store. This involves everything from processing click-and-collect orders to guiding customers through our online catalog or self-service kiosks. Your ability to adapt, learn new systems, and communicate effectively will be key to your success. Career.zycto believes in empowering our employees and providing the tools and training necessary for success in an ever-evolving retail landscape. This role is more than just a job; it’s a chance to shape the future of retail by directly influencing customer journeys and contributing to our digital transformation initiatives. If you’re ready to make a significant impact and grow with a company that values innovation, teamwork, and a customer-first approach, we encourage you to apply and become an integral part of our dynamic team in Burnaby.
Key Responsibilities
- Process and fulfill online orders efficiently, ensuring accuracy and timely dispatch or in-store pickup readiness.
- Assist customers with inquiries related to online purchases, product information, and digital services via various channels (in-person, phone, chat).
- Maintain the visual merchandising and inventory accuracy of our digital product catalog and in-store displays.
- Provide technical support to customers regarding our digital platforms, self-service kiosks, and in-store technology.
- Monitor online customer feedback and reviews, escalating issues as necessary to ensure prompt resolution and continuous improvement.
- Assist with the implementation of new digital tools and e-commerce initiatives, including content updates and promotional changes.
- Ensure a consistent brand experience across all digital touchpoints, both online and in-store.
- Handle returns, exchanges, and warranty claims for both in-store and online purchases with professionalism and adherence to company policies.
- Collaborate with the marketing team to execute digital campaigns and promotions effectively within the store environment.
- Conduct regular audits of digital product listings to ensure accuracy, completeness, and adherence to company standards.
Required Skills
- Proficiency with e-commerce platforms and point-of-sale (POS) systems.
- Strong verbal and written communication skills in English.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a dynamic retail environment.
- Comfortable assisting customers with technology and troubleshooting basic digital issues.
- Proficient in basic computer applications (e.g., Microsoft Office Suite).
- Customer-centric mindset with a passion for delivering exceptional service.
Preferred Qualifications
- Previous experience of 1+ year in a retail, customer service, or e-commerce role.
- Familiarity with inventory management software.
- Knowledge of digital marketing basics (SEO, social media) is a plus.
- Ability to speak additional languages commonly used in the Burnaby area.
- A keen interest in emerging retail technology and trends.
Perks & Benefits
- Competitive hourly wage with opportunities for growth and advancement.
- Comprehensive health, dental, and vision benefits package.
- Employee discount on store products and services.
- Paid time off and holiday pay.
- Ongoing training and professional development opportunities in e-commerce and retail technology.
- A collaborative, supportive, and inclusive team environment.
- Convenient location in Brentwood, Burnaby, with easy access to public transit.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your qualifications and learning how you can contribute to Career.zycto’s success.
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