About Company
Are you ready to redefine the future of retail? Career.zycto is a dynamic and rapidly expanding e-commerce enterprise at the forefront of digital innovation. We empower our teams to shape cutting-edge online shopping experiences that captivate customers and drive engagement. For a Digital Store Assistant, this means an environment ripe with opportunity to blend technology with customer service, learning and growing within a vibrant ecosystem. We pride ourselves on fostering a collaborative culture where your ideas contribute directly to our success and evolution. Join us in transforming digital commerce.
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Job Description
Career.zycto is seeking a highly motivated and customer-centric Digital Store Assistant to join our innovative team in Kallang, Singapore. This full-time role is crucial for maintaining the seamless operation of our online retail presence, ensuring an exceptional shopping experience for our valued customers. As a Digital Store Assistant, you will be at the heart of our digital storefront, responsible for everything from managing product listings and inventory to assisting customers with inquiries and resolving issues. You will play a pivotal role in ensuring that our digital shelves are always stocked, appealing, and user-friendly, translating into tangible sales and customer loyalty.
This position offers a unique opportunity to blend your passion for technology with your flair for customer service within a fast-paced e-commerce environment. You will work closely with various internal teams, including marketing, logistics, and IT, to optimize product visibility, streamline order fulfillment, and enhance overall site functionality. We are looking for an individual who is proactive, detail-oriented, and possesses excellent communication skills, with a genuine interest in the evolving landscape of digital retail. If you thrive in a dynamic setting, enjoy problem-solving, and are eager to contribute to the growth of a forward-thinking company, then Career.zycto is the place for you. We value continuous learning and provide ample opportunities for professional development within our vibrant and supportive team. Come make a significant impact on our digital journey and help us deliver unparalleled online shopping experiences.
Key Responsibilities
- Manage and update product listings, descriptions, and images across all digital platforms to ensure accuracy and appeal.
- Monitor online inventory levels, coordinating with the logistics team to ensure product availability and timely restocking.
- Respond promptly and professionally to customer inquiries, feedback, and complaints via email, chat, and phone, providing solutions and escalating issues when necessary.
- Process online orders, track shipments, and assist with returns and exchanges to ensure a smooth customer journey.
- Collaborate with the marketing team to execute promotional campaigns and ensure all digital content is fresh and engaging.
- Conduct regular quality checks of the digital store to identify and resolve any technical glitches or content discrepancies.
- Provide technical assistance to customers experiencing issues with the website or mobile application.
- Assist in gathering and analyzing customer feedback and sales data to inform improvements to the digital store experience.
- Stay updated on e-commerce best practices, digital trends, and competitive landscape.
Required Skills
- Proficiency in using e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Excellent written and verbal communication skills in English.
- Strong customer service orientation with a problem-solving attitude.
- Detail-oriented with strong organizational and multitasking abilities.
- Basic understanding of digital marketing principles and social media.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications
- Diploma or Degree in Business, Marketing, E-commerce, or a related field.
- Prior experience in a digital retail or customer service role.
- Familiarity with CRM software.
- Experience with basic photo editing software for product images.
- Ability to communicate in Mandarin or Malay to cater to a broader customer base.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and public holidays.
- Opportunities for professional development and career growth.
- Dynamic and collaborative work environment.
- Employee discounts on company products.
- Modern office facilities in a convenient location.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for the Digital Store Assistant role at Career.zycto.
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