About Company
Empowering businesses through cutting-edge digital solutions, Career.zycto is a dynamic entity committed to fostering talent and innovation within the e-commerce landscape. We connect visionary professionals with opportunities where their expertise can truly make an impact. If you’re an E-commerce Specialist passionate about driving online growth, optimizing customer journeys, and streamlining operational fulfilment, we offer an unparalleled platform to leverage your skills. Our partners are pioneers in their fields, providing environments ripe for professional development and strategic contribution. Join us to sculpt the future of online retail.
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Job Description
Career.zycto is excited to be recruiting on behalf of a thriving retail client for a highly motivated and detail-oriented E-commerce Specialist with a strong focus on online store management and fulfilment operations. Based in the vibrant Leeds Dock, this full-time role offers an exceptional opportunity for a professional to take ownership of critical digital retail functions, ensuring seamless customer experiences from browse to delivery.
In this pivotal role, you will be instrumental in the day-to-day management and strategic growth of our client’s online store. You will be responsible for optimising product listings, implementing promotional campaigns, and continuously enhancing the user experience to maximise conversion rates. Beyond the front-end, your expertise will be crucial in overseeing and improving the entire order fulfilment process, from inventory management and stock allocation to liaising with logistics partners and ensuring timely dispatch. This encompasses managing a smooth flow of goods, resolving any fulfilment bottlenecks, and working closely with warehouse and customer service teams to maintain high operational standards.
We are looking for someone who thrives in a fast-paced environment, possesses a meticulous eye for detail, and has a proven track record of driving efficiency and growth in an e-commerce setting. You will be expected to analyse performance data, identify trends, and propose actionable insights to refine strategies and improve overall profitability. This is more than just a managerial role; it’s an opportunity to shape the digital presence and operational backbone of a respected brand, directly contributing to its success and expansion in the competitive online marketplace. If you’re ready to make a significant impact and grow within a supportive and forward-thinking team, we encourage you to apply.
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Key Responsibilities
- Manage the day-to-day operations of the online store, including product uploads, content updates, and merchandising.
- Plan, execute, and monitor e-commerce promotional campaigns and marketing activities to drive sales and engagement.
- Oversee the entire order fulfilment process, from inventory management and stock control to packing and dispatch.
- Liaise effectively with warehouse, logistics, and customer service teams to ensure efficient and accurate order processing and delivery.
- Monitor and analyse e-commerce performance metrics (traffic, conversion, AOV, returns, shipping costs) to identify areas for improvement.
- Implement SEO best practices for product listings and store content to improve organic visibility.
- Manage and optimise shipping options, costs, and carrier relationships.
- Address and resolve any fulfilment issues, customer queries related to orders, and inventory discrepancies swiftly.
- Conduct regular competitor analysis and market research to identify new trends and opportunities.
- Ensure all online store content adheres to brand guidelines, legal requirements, and best practices.
- Generate comprehensive reports on e-commerce performance and fulfilment efficiency for management.
Required Skills
- Minimum of 3 years of hands-on experience in an e-commerce role, with a strong focus on online store management and fulfilment.
- Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of inventory management systems and warehouse operations.
- Demonstrable analytical skills, proficient in using Google Analytics or similar tools to interpret data and drive decisions.
- Excellent project management and organisational skills, with the ability to multitask effectively.
- Proficiency in Microsoft Office Suite, especially Excel.
- Strong communication and interpersonal skills to collaborate with internal teams and external partners.
- A proactive problem-solver with a meticulous eye for detail.
Preferred Qualifications
- Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
- Experience with email marketing platforms and CRM systems.
- Familiarity with SEO/SEM best practices specific to e-commerce.
- Knowledge of A/B testing methodologies to optimise online store performance.
- Experience working with international shipping and customs procedures.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career progression.
- Generous holiday allowance.
- Vibrant office located in Leeds Dock with excellent transport links.
- Employee discount on client products/services.
- Collaborative and supportive work environment.
- Regular team social events.
How to Apply
Ready to take on this exciting challenge? We encourage all qualified candidates to apply by clicking the application link below. Please ensure your CV and cover letter highlight your experience in both online store management and fulfilment operations. We look forward to reviewing your application!
