About Company
Ready to launch your career in a vibrant educational technology environment? Career.zycto is at the forefront of innovative learning solutions, dedicated to making high-quality education accessible and engaging for everyone. We build and maintain platforms that transform how individuals learn and grow professionally. For an entry-level e-learning support specialist, our Nhangau, Beira office provides a dynamic and supportive ecosystem. You’ll gain hands-on experience, work alongside dedicated professionals, and contribute directly to empowering learners across various sectors. Discover a place where your passion for technology and education can truly make an impact from day one.
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Job Description
Are you passionate about technology and eager to kickstart your career in the rapidly expanding world of e-learning? Career.zycto is seeking a highly motivated and enthusiastic Entry Level E-learning Support Specialist to join our growing team in Nhangau, Beira. This is an incredible opportunity for an individual with a keen interest in educational technology, excellent problem-solving skills, and a genuine desire to help others succeed.
As an Entry Level E-learning Support Specialist, you will be the first point of contact for our users, providing essential technical assistance and guidance on our various e-learning platforms. You will play a crucial role in ensuring a seamless and positive learning experience for all participants. Your daily tasks will involve troubleshooting common technical issues, assisting with platform navigation, and helping users access and utilize course materials effectively. This role is perfect for someone who is a quick learner, possesses strong communication skills, and thrives in a supportive, collaborative environment.
We understand that you might be new to the professional world, and that’s perfectly fine! Career.zycto is committed to providing comprehensive training and mentorship to help you develop the necessary skills and knowledge to excel in this role and beyond. You’ll gain valuable experience with Learning Management Systems (LMS), digital content management, and customer relationship best practices. If you’re looking for a role where you can learn, grow, and make a tangible difference in people’s educational journeys, then we encourage you to apply. This position offers a fantastic foundation for a long-term career in educational technology, IT support, or digital content management. Join us and become a vital part of our mission to innovate education.
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Key Responsibilities
- Provide first-line technical support to users experiencing issues with e-learning platforms and content via email, chat, and phone.
- Assist users with account management, login difficulties, and navigation within various Learning Management Systems (LMS).
- Troubleshoot common technical problems such as browser compatibility, media playback, and course access issues.
- Escalate complex technical issues to senior support staff or IT specialists when necessary, ensuring clear and detailed documentation.
- Guide users on how to effectively use e-learning features, tools, and resources.
- Monitor helpdesk tickets, prioritize requests, and ensure timely resolution within agreed service level agreements.
- Maintain accurate records of all support interactions and technical issues in our support ticketing system.
- Assist with the basic administration and management of e-learning content, including uploading materials and checking links.
- Contribute to the creation and updating of FAQs, knowledge base articles, and user guides to empower self-service.
- Participate in ongoing training and professional development to stay current with e-learning technologies and best practices.
Required Skills
- High school diploma or equivalent; a post-secondary certificate or diploma in a related field is a plus.
- Basic computer literacy and proficiency with common software applications (e.g., Microsoft Office Suite, web browsers).
- Excellent verbal and written communication skills in English and Portuguese.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- A proactive and enthusiastic attitude with a strong desire to learn and grow.
- Ability to work effectively both independently and as part of a team.
- Strong attention to detail and organizational skills.
- Customer-centric mindset with a friendly and patient demeanor.
Preferred Qualifications
- Prior experience in a customer service, helpdesk, or support role (even informal or volunteer experience).
- Familiarity with any Learning Management System (LMS) such as Moodle, Canvas, Blackboard, or similar platforms.
- Basic understanding of web technologies and digital media formats.
- Experience with ticketing systems or CRM software.
- A genuine interest in education, technology, and continuous learning.
Perks & Benefits
- Competitive entry-level salary and opportunities for performance-based increases.
- Comprehensive health benefits package.
- Generous paid time off and public holidays.
- Structured training and mentorship program tailored for entry-level professionals.
- Opportunities for career advancement within a rapidly growing EdTech company.
- Access to a wide range of e-learning resources and professional development courses.
- A collaborative, inclusive, and supportive work environment.
- Modern office facilities in Nhangau, Beira with essential amenities.
- Team-building activities and social events.
How to Apply
To seize this exciting opportunity and become a part of the Career.zycto family, please click on the application link below. Ensure your resume highlights your enthusiasm for e-learning and any relevant skills or experiences, even if informal. We look forward to reviewing your application!
