About Company
Join a forward-thinking team committed to bridging the gap between cutting-edge technology and everyday convenience for households across Kakamega. Career.zycto empowers skilled technicians to deliver exceptional on-site repair services, ensuring customer satisfaction and device longevity. We recognize that an electronics repairer thrives on variety, problem-solving, and direct client interaction. Our structure supports your independence while providing the tools and continuous learning opportunities to hone your craft. If you’re passionate about restoring functionality and building trust, Career.zycto offers a dynamic environment where your expertise is valued and makes a tangible difference in the community.
Job Description
Career.zycto is seeking a dedicated and skilled Electronics Repairer for Home Service to join our growing team in Kakamega County, Kenya. In this pivotal role, you will be the face of our commitment to excellent customer service, providing expert on-site diagnosis, repair, and maintenance for a wide range of electronic devices directly at our clients’ homes. This isn’t just about fixing gadgets; it’s about restoring functionality, offering peace of mind, and ensuring a seamless experience for every customer.
You will be responsible for troubleshooting issues with televisions, home theatre systems, sound bars, microwaves, small kitchen appliances, and various other consumer electronics. A strong understanding of electronic circuits, components, and diagnostic tools is essential. Beyond technical prowess, we’re looking for an individual with exceptional communication skills, a professional demeanor, and the ability to explain complex technical issues in an understandable manner to non-technical clients.
This position offers the unique opportunity to work autonomously while being part of a supportive network. You’ll manage your schedule efficiently, travel to various locations within Kakamega County, and consistently uphold Career.zycto’s reputation for reliability and quality. If you possess a meticulous eye for detail, a passion for electronics, and a drive to deliver outstanding home service, we encourage you to apply and contribute your expertise to our community-focused mission. We believe in empowering our technicians with the resources they need to succeed and foster a collaborative environment where knowledge sharing is encouraged to continuously improve our service delivery.
Key Responsibilities
- Perform accurate on-site diagnosis and repair of various consumer electronics, including TVs, audio systems, microwaves, and other small home appliances.
- Travel to customer locations within Kakamega County promptly and efficiently.
- Effectively communicate technical issues, repair processes, and solutions to clients in a clear and understandable manner.
- Provide professional and courteous customer service, building trust and ensuring client satisfaction.
- Maintain a comprehensive understanding of electronic circuits, components, and diagnostic tools.
- Manage and organize personal repair tools and inventory of common spare parts.
- Accurately document all repair activities, parts used, and service reports.
- Adhere to safety protocols and best practices during all service calls.
- Offer preventative maintenance advice and product usage tips to clients.
Required Skills
- Proven experience in repairing consumer electronics.
- Strong knowledge of electronic principles and circuit boards.
- Proficiency with diagnostic tools and testing equipment.
- Excellent problem-solving and troubleshooting abilities.
- Exceptional customer service and communication skills.
- Ability to work independently and manage time effectively.
- Valid Kenyan driving license and a reliable means of transportation.
- High school diploma or equivalent.
Preferred Qualifications
- Technical certificate or diploma in Electronics Repair, Electrical Engineering, or a related field.
- Experience with a variety of electronic brands and models.
- Familiarity with smart home devices and network connectivity issues.
- Fluency in English and Swahili.
- Previous experience in a home service or field technician role.
Perks & Benefits
- Competitive monthly salary.
- Fuel allowance and vehicle maintenance support.
- Performance-based bonuses.
- Opportunities for professional development and continuous training.
- Flexible scheduling to promote work-life balance.
- Access to specialized tools and diagnostic equipment.
- Supportive team environment and technical assistance.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV highlights your relevant experience and technical skills in electronics repair.
