About Company
CPS Zanzibar is the visionary force behind Fumba Town, a pioneering sustainable urban development located on the pristine shores of Zanzibar. Our mission is to create a vibrant, eco-friendly community that harmonizes modern living with natural beauty and local culture. Fumba Town is more than just a place to live; it’s a lifestyle destination offering residential, commercial, and recreational spaces designed with innovation and sustainability at their core. As we continue to expand and foster a thriving community, exceptional customer service remains paramount. We believe in empowering our team members, fostering a collaborative environment, and providing opportunities for growth within a dynamic and impactful organization. Join us and be a part of shaping the future of Zanzibar, contributing to a project that redefines island living and sustainable urban development.
Job Description
Are you an articulate communicator with a passion for helping people and a keen eye for detail? CPS Zanzibar is looking for a dedicated and enthusiastic Entry-Level Email Support Representative to join our growing customer service team in Fumba, Zanzibar Urban-West. This is an exciting opportunity for someone eager to start their career in customer relations within a dynamic and impactful industry – real estate development. As an Email Support Representative, you will be the first point of contact for our valued customers, residents, and prospective clients, primarily via email correspondence. You will play a crucial role in ensuring a positive and seamless experience for all inquiries related to Fumba Town, from property information and community services to general queries and issue resolution. Your ability to provide clear, concise, and empathetic responses will directly contribute to our commitment to excellence in customer satisfaction. We are seeking someone who is not only proficient in written communication but also possesses a proactive problem-solving attitude and a genuine desire to learn and grow with us. If you are a self-starter, thrive in a supportive team environment, and are excited by the prospect of contributing to a groundbreaking project, we encourage you to apply. This role offers comprehensive training and a pathway for professional development within a company that values its employees and the community it serves. You will be instrumental in maintaining our reputation for outstanding service and fostering lasting relationships with our community members.
Key Responsibilities
- Respond promptly and professionally to customer inquiries, complaints, and feedback received via email, ensuring high levels of customer satisfaction.
- Provide accurate and detailed information regarding Fumba Town properties, amenities, services, and community guidelines.
- Resolve customer issues efficiently and effectively, escalating complex problems to senior team members when necessary.
- Maintain comprehensive and accurate records of all customer interactions and transactions using our CRM system.
- Collaborate with various internal departments (e.g., Sales, Property Management, Maintenance) to ensure timely and effective resolution of customer concerns.
- Identify and report recurring customer issues or trends to improve overall service quality and customer experience.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs) for email response times.
- Contribute to the continuous improvement of customer support processes and the development of knowledge base articles.
- Participate actively in training sessions and team meetings to enhance product knowledge and refine customer service skills.
Required Skills
- Excellent written communication skills in English, with strong grammar, spelling, and punctuation.
- Proficiency in using email clients and basic office software (e.g., Microsoft Office Suite).
- Strong interpersonal skills and a customer-centric attitude.
- Ability to learn quickly and adapt to new systems and processes.
- Exceptional attention to detail and accuracy in all communications.
- Problem-solving aptitude and ability to handle various customer queries calmly and effectively.
- Ability to work independently while also being a strong team player in a fast-paced environment.
- High school diploma or equivalent educational qualification.
Preferred Qualifications
- Prior experience in a customer service role, even if not email-specific, demonstrating a foundational understanding of client interactions.
- Familiarity with CRM software or ticketing systems.
- Ability to communicate effectively in Swahili, which is a significant advantage in our local context.
- A genuine passion for real estate, community development, or sustainable living initiatives.
- Bachelor's degree or college diploma in a relevant field such as Communications, Business Administration, or Hospitality.
Perks & Benefits
- Competitive monthly salary package.
- Comprehensive training and continuous professional development opportunities to foster career growth.
- Opportunity to be part of a pioneering and impactful urban development project in one of Africa's most beautiful destinations.
- Supportive and collaborative team environment that values innovation and mutual respect.
- Clear opportunities for career advancement within a rapidly growing organization.
- Modern and comfortable on-site working environment situated within the vibrant Fumba Town.
- Direct contribution to a sustainable and community-focused initiative that makes a real difference in people's lives.
How to Apply
Interested candidates are invited to submit their application, including a detailed CV and a comprehensive cover letter outlining their suitability for this role. Please click on the application link below to apply for the job. Your cover letter should specifically highlight your exceptional written communication skills and your motivation to join the innovative Fumba Town team, explaining how your passion aligns with our vision for sustainable community development.