About Company
Embark on a fulfilling career journey with Career.zycto, a dynamic force dedicated to connecting ambitious talent with leading opportunities in the logistics sector. We believe in nurturing potential, providing a robust platform where entry-level professionals can thrive, learn, and significantly contribute to the smooth flow of vital delivery networks. Joining us means becoming part of a supportive environment that champions growth, innovation, and exceptional service, making it the perfect launchpad for your professional aspirations in a fast-paced industry.
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Job Description
Are you a highly motivated and customer-focused individual looking to kickstart your career in the fast-paced world of logistics? Career.zycto is seeking enthusiastic Entry Level Delivery Parcel Support Specialists to join our vibrant team. This pivotal role involves being the first point of contact for customers and delivery partners, ensuring that parcels reach their destination efficiently and any issues are resolved promptly and professionally.
In this exciting entry-level position, you will gain invaluable experience in supply chain operations, customer relationship management, and problem-solving within a dynamic environment. You will be instrumental in maintaining high levels of customer satisfaction, handling inquiries about parcel tracking, delivery schedules, and addressing any delivery-related concerns. This isn’t just a job; it’s an opportunity to build a solid foundation in a critical industry, with ample room for professional development and advancement.
We are looking for someone with a proactive attitude, excellent communication skills, and a keen eye for detail. While prior experience in logistics is not required, a passion for helping others and a willingness to learn are essential. You’ll be provided with comprehensive training and ongoing support to master the intricacies of our delivery systems and customer service protocols. If you’re eager to make a tangible impact and contribute to a seamless delivery experience for thousands, then this role is for you. Join Career.zycto and become a vital link in the chain that keeps the world moving.
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Key Responsibilities
- Serve as the primary point of contact for customer inquiries regarding parcel status, delivery schedules, and general service questions via phone, email, and chat.
- Track and trace parcels using internal systems, providing accurate and timely updates to customers and internal stakeholders.
- Investigate and resolve delivery discrepancies, including missing, delayed, or damaged parcels, coordinating with drivers and operational teams.
- Process customer requests for redeliveries, address changes, and special delivery instructions.
- Maintain accurate records of all customer interactions and delivery issues in the CRM system.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Provide clear, concise, and professional communication to ensure customer satisfaction.
- Collaborate with dispatch teams and delivery personnel to ensure smooth operations.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in basic computer applications and the ability to learn new software quickly.
- Exceptional organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- A positive attitude and a strong commitment to customer service excellence.
Preferred Qualifications
- Previous experience in a customer service or administrative role (any industry).
- Familiarity with geographical areas around Cambridge or willingness to learn.
- Basic understanding of logistics or supply chain operations.
- GCSEs (or equivalent) in English and Math.
Perks & Benefits
- Competitive starting salary with opportunities for performance-based increments.
- Comprehensive paid training and ongoing professional development programs.
- 25 days annual leave plus public holidays.
- Health and wellness benefits package.
- Pension scheme contributions.
- A supportive, inclusive, and dynamic work environment.
- Clear pathways for career progression within the company.
How to Apply
Ready to embark on a rewarding career with Career.zycto? Click on the application link below to submit your resume and a brief cover letter outlining why you are the ideal candidate for this Entry Level Delivery Parcel Support Specialist role. We look forward to reviewing your application!
