About Company
Equity Bank Kenya is a subsidiary of Equity Group Holdings Plc, a leading financial services group in East Africa. With a strong presence across Kenya and the broader East African region, Equity Bank is deeply committed to fostering financial inclusion, driving socio-economic transformation, and empowering individuals and businesses to achieve their full potential. Our foundational mission is to transform the lives and livelihoods of our people socially and economically by availing them modern, inclusive financial services that maximize their opportunities. In Kenya, we operate an extensive network of branches, robust agent networks, and advanced digital platforms, serving millions of customers from diverse backgrounds. We pride ourselves on continuous innovation, unwavering customer-centricity, and a deeply ingrained culture of integrity, excellence, and transparency. Joining Equity Bank means becoming an integral part of a forward-thinking organization that genuinely values its employees, actively fosters professional growth, and makes a tangible, positive impact in the communities it serves. We are dedicated to nurturing talent and providing a supportive environment where every team member can thrive, learn, and contribute significantly to our collective success. Our Garissa branch is a vital component of our extensive network, serving the local community with dedication, personalized service, and a steadfast commitment to delivering high-quality banking solutions.
Job Description
Are you an enthusiastic, highly organized, and customer-focused individual eager to launch your career in a reputable financial institution? Equity Bank, a leading and innovative financial services provider committed to empowering communities and fostering economic growth, is actively seeking a dedicated Entry-Level Receptionist to join our vibrant team at the Garissa branch. This critical role is more than just a front-desk position; it is the cornerstone of our branch’s welcoming atmosphere, acting as the first point of contact for all our valued clients, partners, and visitors. You will be instrumental in shaping their initial experience, creating a positive and lasting impression that reflects our commitment to excellence and customer service. Your daily responsibilities will span a wide array of administrative and client support tasks, ensuring the seamless operation of our front office. This includes professionally greeting and directing visitors, managing incoming calls with efficiency and grace, handling correspondence, and providing essential administrative assistance to various departments within the branch. This position offers a fantastic opportunity for someone who is proactive, possesses exceptional communication skills, and is passionate about contributing to a supportive and dynamic work environment. We are looking for an individual with a keen eye for detail, an organized approach to tasks, and a genuine desire to learn and grow within the banking sector. If you thrive on interacting with people, are adept at multitasking, and are ready to embrace a role where your contributions are immediately felt and appreciated, then this is the perfect starting point for your professional journey. Join Equity Bank and become a vital part of a team that is dedicated to making a real difference in the lives of our customers and the broader community.
Key Responsibilities
- Warmly greet and welcome all clients, visitors, and vendors to the branch, directing them to the appropriate person or department.
- Manage and direct incoming phone calls professionally and efficiently, taking messages as necessary.
- Maintain a tidy, organized, and presentable reception area at all times.
- Receive, sort, and distribute daily mail, deliveries, and couriers.
- Assist with scheduling appointments and managing meeting room bookings.
- Provide basic information to callers and visitors about the bank's services.
- Perform general administrative and clerical support tasks, including photocopying, scanning, and filing.
- Monitor and manage office supplies, placing orders when necessary to ensure adequate stock.
- Liaise with internal teams to ensure smooth communication and operational flow.
- Adhere strictly to bank policies, procedures, and security protocols.
Required Skills
- Excellent verbal and written communication skills in English and Kiswahili.
- Strong interpersonal skills with a friendly and professional demeanor.
- Proficiency in basic computer applications (MS Office Suite: Word, Excel, Outlook).
- Exceptional organizational and multitasking abilities.
- Ability to maintain composure and professional conduct in a fast-paced environment.
- A proactive and positive attitude with a strong work ethic.
- High level of discretion and confidentiality.
Preferred Qualifications
- Kenya Certificate of Secondary Education (KCSE) or equivalent.
- Prior experience in a customer service or administrative role, even if not directly as a receptionist.
- Familiarity with office equipment (e.g., printer, scanner, photocopier).
- A diploma or certificate in Business Administration, Office Management, or a related field is an added advantage.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical insurance.
- Pension scheme contributions.
- Opportunities for professional development and career advancement within a leading financial institution.
- A supportive and inclusive work environment.
- Training and mentorship programs to help you grow your skills.
- Employee wellness programs.
How to Apply
If you are eager to embark on a rewarding career journey with Equity Bank Kenya and meet the qualifications listed above, we encourage you to apply. Please click on the application link below to submit your application directly through our official careers portal. Ensure your resume highlights your relevant skills and experience, and include a cover letter detailing why you are the ideal candidate for this entry-level receptionist position. We look forward to receiving your application.