About Company
Career.zycto is dedicated to empowering businesses with innovative software solutions that streamline operations. We believe in fostering a supportive environment where new talent can thrive, grow, and make a tangible impact from day one. For an aspiring Software Onboarding Support Specialist, Career.zycto offers a dynamic setting to kickstart your tech career. You’ll gain hands-on experience, learn from seasoned professionals, and directly contribute to our clients’ success. Join a team that values fresh perspectives and provides the tools and mentorship needed for you to excel in the fast-paced world of tech support and client satisfaction.
Job Description
Are you an enthusiastic and tech-savvy individual looking to launch your career in the fast-paced software industry? Career.zycto is seeking a motivated Entry Level Software Onboarding Support Specialist to join our vibrant team in Chinatown, Vancouver. This is an incredible opportunity for someone passionate about technology, eager to learn, and dedicated to helping clients succeed. In this role, you will be the first point of contact for our new customers, guiding them through the initial setup and configuration of our innovative software solutions. You’ll play a crucial role in ensuring a smooth and positive start to their journey with Career.zycto, directly impacting customer satisfaction and retention. We value curiosity, a proactive approach, and a commitment to continuous improvement. You’ll receive comprehensive training on our products and systems, along with ongoing mentorship to develop your technical and customer service skills. If you thrive in a collaborative on-site environment, possess excellent communication skills, and are excited to empower users with cutting-edge software, we encourage you to apply. This position offers a clear pathway for professional growth within our organization.
Key Responsibilities
- Guide new clients through the initial setup, configuration, and basic usage of Career.zycto software products.
- Provide front-line technical support and troubleshooting for common onboarding issues via email, chat, and phone.
- Develop and maintain clear, concise documentation (e.g., FAQs, knowledge base articles, onboarding guides) to assist users.
- Gather client feedback during the onboarding process to identify areas for product and process improvement.
- Collaborate closely with sales, product development, and customer success teams to ensure a seamless client experience.
- Stay up-to-date with new software features and updates to effectively assist clients.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive attitude.
- Basic computer proficiency and comfort with learning new software quickly.
- Customer service orientation with a desire to help others.
- Ability to work independently and as part of a collaborative team.
- High attention to detail and organizational skills.
Preferred Qualifications
- A diploma or degree in a relevant field such as Information Technology, Business, Communications, or a related discipline.
- Previous experience in a customer service, retail, or administrative support role.
- Familiarity with CRM or ticketing systems.
- Fluency in Mandarin or Cantonese is considered an asset given the location.
Perks & Benefits
- Comprehensive health and dental benefits package.
- Opportunities for professional development and continuous learning.
- Mentorship program to support your career growth.
- Collaborative and supportive on-site office environment.
- Transit subsidies and access to vibrant Chinatown amenities.
- Regular team-building events and social activities.
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter outlining their passion for technology and customer support by clicking the application link below. We appreciate all applications, but only those selected for an interview will be contacted. Encourage applicants to click on the link below to apply for the job.
