About Company
Join Career.zycto, a dynamic and forward-thinking organization at the forefront of leveraging technology to drive business excellence. We empower our clients with robust, innovative solutions across various sectors, fostering a culture of continuous learning and growth. For an ERP Systems Support Trainee, this means immersing yourself in a collaborative environment where mentorship is prioritized, and your contributions genuinely matter. We believe in nurturing talent from the ground up, providing the tools and knowledge necessary to build a strong career foundation in enterprise resource planning.
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Job Description
Are you an enthusiastic and detail-oriented individual eager to kickstart your career in Enterprise Resource Planning (ERP)? Career.zycto is seeking a motivated ERP Systems Support Trainee to join our growing team in UAQ City, Umm Al Quwain. This is an exceptional opportunity for a fresh graduate or someone with foundational IT knowledge looking to specialize in ERP systems. You will receive comprehensive, structured training and dedicated mentorship, working closely with experienced professionals to understand the intricacies of our diverse ERP platforms and effectively support our wide-ranging client base. Your contributions will be pivotal in maintaining the robust technical backbone of our operations.
In this pivotal role, you’ll gain invaluable hands-on experience across various aspects of ERP system support, ranging from providing front-line user assistance and meticulous troubleshooting to diligent data management and critical system configuration tasks. You will be instrumental in ensuring the smooth and uninterrupted operation of critical business systems, directly contributing to our clients’ operational efficiency, strategic success, and overall satisfaction. We are specifically looking for someone with a proactive attitude, an insatiable desire for continuous learning, and demonstrably strong analytical and problem-solving abilities. This position offers a unique and well-defined pathway to evolve into a skilled ERP professional, complete with clear opportunities for significant career progression and specialization within Career.zycto. If you’re ready to dive deep into the dynamic world of enterprise resource planning and make a tangible, impactful difference from day one, we strongly encourage you to apply and embark on a rewarding growth journey with us.
Your professional journey will involve deeply understanding complex business processes, comprehending how these processes seamlessly integrate within various ERP modules, and mastering how to effectively support and empower end-users. You’ll learn to adeptly diagnose and meticulously resolve a spectrum of technical issues, proactively assist with crucial system upgrades and patches, and contribute meaningfully to the creation and refinement of essential system documentation and comprehensive training materials. This isn’t just a job; it’s a strategically designed launchpad for your long-term career, where continuous learning and skill enhancement are not just encouraged but are intrinsically built into your daily routine and development plan. We pride ourselves on cultivating a truly supportive and collaborative environment where trainees can flourish, transforming theoretical knowledge into practical, real-world expertise. Be prepared to rapidly absorb new information, confidently ask insightful questions, and enthusiastically embrace every challenge as you become an indispensable and integral part of our advanced technical support infrastructure. We value curiosity, a steadfast commitment to excellence, and a passion for technology that drives innovation.
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Key Responsibilities
- Provide first-level technical support to end-users on ERP system functionalities and issues, ensuring timely resolution.
- Assist in comprehensive troubleshooting and resolution of ERP system errors, data inconsistencies, and user-reported problems.
- Accurately document all support issues, resolutions, and valuable user feedback within the designated ticketing system.
- Actively participate in conducting user training sessions and contribute to the development of user guides and comprehensive documentation.
- Support rigorous system testing during critical upgrades, patches, and the implementation of new ERP modules.
- Collaborate closely with senior ERP specialists to effectively escalate complex issues and learn advanced problem-solving techniques.
- Perform routine data entry, data validation, and data integrity checks within the ERP system to maintain accuracy.
- Proactively monitor system performance and report any identified anomalies or potential issues to the technical team.
- Contribute constructively to the continuous improvement of ERP support processes and operational procedures.
Required Skills
- Basic understanding of IT systems, software applications, and network fundamentals.
- Strong analytical and acute problem-solving skills with attention to detail.
- Excellent verbal and written communication skills in English, suitable for user interaction.
- High level of initiative, proactivity, and a strong desire to learn new technologies and concepts rapidly.
- Ability to work effectively both independently and as an integral part of a collaborative team.
- Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) for documentation and data handling.
Preferred Qualifications
- Bachelor's degree or Diploma in Information Technology, Computer Science, Business Administration, or a closely related field.
- Familiarity with any ERP system (e.g., SAP, Oracle, Microsoft Dynamics, Odoo) gained through academic projects, internships, or personal study.
- Basic knowledge of database concepts (e.g., SQL queries) or willingness to learn.
Perks & Benefits
- Comprehensive, structured training and dedicated mentorship program to foster career growth.
- Clear and defined career growth path within the organization, with opportunities for specialization.
- Robust health insurance benefits coverage.
- Generous paid annual leave policy.
- Direct exposure to cutting-edge ERP technologies and industry best practices.
- Dynamic, supportive, and collaborative work environment.
- Opportunities for continuous professional development and industry-recognized certifications.
How to Apply
Ready to build your career with Career.zycto and become an ERP expert? We encourage all qualified and interested candidates to apply immediately. Please click on the application link below to submit your comprehensive resume and a compelling cover letter. We look forward to reviewing your application!
