About Company
At Career.zycto, we are dedicated to transforming lives through compassionate and personalised care within the vibrant community of Portobello. We understand the profound impact an Evening Care Coordinator has, which is why we cultivate a supportive and dynamic environment where your expertise truly shines. We empower our team members to make a tangible difference, fostering a culture of respect, continuous learning, and innovation. For an Evening Care Coordinator, Career.zycto offers the ideal blend of autonomy and collaboration, ensuring you feel valued while shaping exceptional care experiences. Join us and contribute to a team that redefines domiciliary care, valuing your commitment to dignity and well-being.
Job Description
The Evening Care Coordinator role at Career.zycto is a pivotal opportunity for a highly organised, empathetic, and dedicated individual to play a crucial part in delivering outstanding domiciliary care services in Portobello, Edinburgh. Working flexible evening hours, you will be the linchpin ensuring seamless communication, efficient scheduling, and exceptional support for both our valued clients and our dedicated team of care professionals. This isn’t just an administrative role; it’s about making a direct impact on the quality of life for individuals within our community, ensuring they receive the compassionate and reliable care they deserve during crucial evening periods.
You will be responsible for managing the evening care roster, responding to urgent queries, coordinating unforeseen changes, and providing vital administrative support. This requires a sharp eye for detail, excellent problem-solving abilities, and a calm demeanour under pressure. We are looking for someone who can anticipate needs, proactively address challenges, and foster a positive, supportive atmosphere. Your ability to communicate clearly and effectively with clients, their families, and our care team will be paramount, ensuring that everyone feels heard, understood, and confident in the services we provide.
Career.zycto prides itself on a person-centred approach to care, and as our Evening Care Coordinator, you will embody this philosophy. You will help uphold our commitment to dignity, respect, and independence for all clients. This role offers the unique flexibility to balance professional commitment with personal life, while still being a critical part of our daily operations. If you are passionate about care, thrive in a dynamic environment, and are looking for a role where your organisational skills directly contribute to human well-being, we encourage you to apply. Join us in shaping the future of care in Portobello.
Key Responsibilities
- Manage and optimise the evening care worker schedule, ensuring appropriate staffing levels and continuity of care for all clients.
- Respond promptly and effectively to incoming calls and urgent inquiries from clients, family members, and care staff during evening hours.
- Coordinate and communicate unforeseen changes to care plans or schedules, such as staff absence or client needs, with minimal disruption.
- Provide administrative support, including accurate record-keeping, updating client profiles, and preparing relevant documentation.
- Act as a central point of contact for evening care team members, offering support, guidance, and troubleshooting assistance.
- Ensure all care activities comply with CQC regulations, company policies, and best practice guidelines.
- Collaborate with the day coordination team to ensure smooth handovers and consistent service delivery.
- Monitor client feedback and address concerns proactively to maintain high standards of service.
- Assist in the on-call rota for out-of-hours support as required.
Required Skills
- Proven experience in a care coordination or similar administrative role, preferably within domiciliary care.
- Exceptional organisational and time management abilities.
- Strong communication and interpersonal skills, both written and verbal.
- Proficiency in scheduling software and Microsoft Office Suite.
- Ability to remain calm, focused, and effective under pressure.
- Empathetic and client-focused approach.
- Right to work in the UK.
Preferred Qualifications
- NVQ Level 3 in Health and Social Care or equivalent qualification.
- Experience with care planning and assessment.
- Knowledge of local health and social care services in Edinburgh.
- Proficiency in CM2000 or similar care management systems.
- Full UK driving license and access to a reliable vehicle.
- First Aid certification.
Perks & Benefits
- Competitive salary with opportunities for growth.
- Flexible evening hours to promote work-life balance.
- Comprehensive induction and ongoing professional development.
- Supportive and collaborative team environment.
- Generous holiday allowance.
- Company pension scheme.
- Employee assistance program.
- Opportunities for career advancement within a growing organisation.
How to Apply
Ready to make a real difference in the lives of others? We invite you to bring your passion and expertise to Career.zycto. To apply for this rewarding Evening Care Coordinator role, please click on the application link below. Ensure your CV highlights your relevant experience and skills. We look forward to hearing from you!
