About Company
Seeking your first impactful career step? Career.zycto offers a dynamic and supportive environment where new talents thrive. We’re a rapidly growing firm dedicated to fostering an inclusive culture, valuing every team member’s unique contribution. We believe in nurturing potential, providing comprehensive training, and clear pathways for advancement, making us an ideal launchpad for entry-level professionals. Join us and discover a place where your voice matters, your skills grow, and your career truly begins, making a tangible difference in customer satisfaction every day.
Job Description
Are you a natural problem-solver with a friendly demeanor, looking to kickstart your career in customer service? Career.zycto is excited to hire an Evening Shift Customer Support Agent to join our growing team in Jacques-Cartier, Sherbrooke. This entry-level role is perfect for individuals eager to learn, grow, and make a real impact by providing exceptional service to our valued customers during evening hours. No prior experience is required; we provide comprehensive, hands-on training to equip you with all the knowledge and tools you’ll need to succeed.
As an Evening Shift Customer Support Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience. Your empathy, clear communication, and ability to think on your feet will be crucial in building strong customer relationships and upholding Career.zycto’s commitment to excellence. You’ll handle a variety of inbound communications, primarily through phone and email, and occasionally chat. This position offers a fantastic opportunity to develop essential professional skills, understand the intricacies of customer relations, and contribute to a supportive team culture that values collaboration and continuous improvement. If you’re passionate about helping others and ready to embark on a rewarding career path, we encourage you to apply!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat during evening hours.
- Identify and troubleshoot customer issues, providing accurate and efficient resolutions.
- Document all customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to senior support agents or relevant departments when necessary.
- Maintain a high level of product and service knowledge to effectively assist customers.
- Collaborate with team members to share knowledge and improve overall customer service processes.
- Adhere to company policies and procedures, ensuring data privacy and security.
Required Skills
- Strong verbal and written communication skills in both French and English (Bilingualism mandatory for Sherbrooke).
- Excellent active listening and empathy skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- A positive attitude and a strong desire to help others.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Reliability and punctuality, especially for evening shifts.
- Demonstrated problem-solving capabilities.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus, but not required.
- Familiarity with CRM software is an asset.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary with opportunities for performance-based increases.
- Full benefits package (health, dental, vision) after probation period.
- Opportunities for career advancement within a growing company.
- Supportive and collaborative team environment.
- Employee assistance program.
- Modern, comfortable office space in Jacques-Cartier, Sherbrooke.
How to Apply
Ready to launch your career with Career.zycto? We encourage all enthusiastic and dedicated individuals to apply! Please click on the application link below to submit your resume and a brief cover letter outlining why you are a great fit for this Evening Shift Customer Support Agent role. We look forward to reviewing your application!
