About Company
M-KOPA is a global leader in connected asset financing, revolutionising how customers in emerging markets access life-enhancing products and services. We combine the power of digital payments with the Internet of Things (IoT) to enable over 3 million underbanked customers across Kenya, Uganda, Nigeria, and Ghana to afford high-quality solar energy systems, smartphones, and other productive assets. Our innovative pay-as-you-go model empowers individuals and families, drives economic growth, and fosters sustainable development. Joining M-KOPA means becoming part of a dynamic, purpose-driven team that is committed to making a tangible difference in people’s lives through accessible technology and financial inclusion. We value innovation, customer focus, and a collaborative spirit in our pursuit of a brighter future for all.
Job Description
Are you a skilled technician with a passion for problem-solving and making a real impact in your community? M-KOPA Solar is seeking a dedicated and proactive Field Service Technician to join our growing team in Nanyuki, Laikipia County. This role offers the unique advantage of flexible working hours, allowing you to manage your schedule effectively while contributing to our mission of connecting more households to affordable, clean energy. As a Field Service Technician, you will be the face of M-KOPA, responsible for the installation, maintenance, and repair of our cutting-edge solar home systems and other products. You will travel to customer locations, diagnose technical issues, provide excellent customer service, and ensure our products consistently deliver value. If you thrive in an autonomous role, enjoy hands-on technical work, and possess strong communication skills, this is an incredible opportunity to advance your career with a leading renewable energy company. We are looking for someone who is not only technically proficient but also dedicated to customer satisfaction and upholding M-KOPA’s high standards of service.
Key Responsibilities
- Perform professional installation of M-KOPA solar home systems and other connected assets at customer premises.
- Conduct diagnostic tests and troubleshoot technical issues with M-KOPA products efficiently and effectively.
- Execute timely repairs and maintenance services, ensuring optimal system performance and customer satisfaction.
- Provide clear, concise, and friendly guidance to customers on product usage, care, and basic troubleshooting.
- Manage and maintain accurate inventory of tools, spare parts, and equipment.
- Complete all necessary documentation and service reports accurately and promptly using designated mobile applications.
- Adhere strictly to all company safety protocols and quality standards during installations and service calls.
- Identify and escalate complex technical problems or persistent customer issues to the appropriate support channels.
- Represent M-KOPA professionally and uphold the company's brand image in all interactions.
Required Skills
- Proven technical aptitude with a strong understanding of electrical or electronic systems.
- Minimum of 1.5 years (18 months) of experience in a field service, installation, or technical support role.
- Valid motorcycle riding license (essential for field mobility) and a clean driving record.
- Excellent problem-solving and diagnostic skills.
- Strong verbal communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical customers.
- Ability to work independently, manage time effectively, and prioritize service calls.
- Familiarity with mobile-based applications for reporting and job management.
- Customer-centric approach with a commitment to delivering high-quality service.
Preferred Qualifications
- Diploma or Certificate in Electrical Engineering, Electronics, Renewable Energy, or a related technical field.
- Previous experience with solar home systems or consumer electronics installation and repair.
- Knowledge of the Nanyuki area and surrounding regions.
- Ability to speak local languages in addition to English and Swahili.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Flexible working hours to promote work-life balance.
- Comprehensive health insurance coverage.
- Motorcycle allowance or company-provided transport (where applicable).
- Extensive training and professional development opportunities.
- Opportunity to work with cutting-edge technology and contribute to sustainable development.
- A supportive and collaborative team environment.
- Career growth opportunities within a fast-expanding international company.
How to Apply
If you are passionate about clean energy and possess the skills and experience to excel in this role, we encourage you to apply. Please click on the application link below to submit your detailed CV and a cover letter outlining your suitability for the Field Service Technician position in Nanyuki. Only shortlisted candidates will be contacted.