About Company
Join a growing team committed to delivering exceptional service and creating memorable guest experiences. Career.zycto is a dynamic hospitality service provider based right here in the heart of Liverpool, known for its vibrant and welcoming atmosphere. We believe that the front desk is the heartbeat of any operation, setting the tone for every guest interaction. For a Front Desk Agent passionate about first impressions and seamless coordination, our environment offers unparalleled opportunities to shine, develop skills, and truly make a difference in our guests’ journeys. We pride ourselves on nurturing talent and fostering a supportive workplace.
Advertisement
Job Description
Career.zycto is seeking a highly motivated and customer-centric Front Desk Agent to join our vibrant team in Everton, Liverpool. This pivotal role is perfect for an individual who thrives in a fast-paced environment and possesses a genuine passion for delivering outstanding hospitality. As the first point of contact for our guests, you will play a crucial role in shaping their overall experience, ensuring their stay or visit is seamless, comfortable, and memorable from start to finish. You will be responsible for a wide array of duties, ranging from efficient check-ins and check-outs to expertly handling guest inquiries and providing local recommendations that enhance their time in our beautiful city.
This position demands exceptional organisational skills, meticulous attention to detail, and a proactive approach to problem-solving. You will be instrumental in coordinating various aspects of guest services, including managing reservations, processing payments, and liaising with other departments to fulfil specific guest requests. We are looking for someone who can not only manage administrative tasks with precision but also embody our company’s warm and welcoming spirit, making every guest feel valued and at home. You will be empowered to resolve issues efficiently and independently, ensuring guest satisfaction is always the top priority. If you are a natural communicator, an empathetic listener, and a master of multitasking, ready to contribute to a positive and energetic team culture, we encourage you to apply. This is more than just a job; it’s an opportunity to grow your career within a company that values its people and strives for excellence in every interaction.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Handle guest check-outs, accurately processing payments and providing necessary documentation.
- Manage a multi-line phone system, directing calls, and assisting with inquiries.
- Respond promptly and courteously to guest requests, complaints, and questions, ensuring timely resolution.
- Maintain up-to-date knowledge of facility services, local attractions, and events to provide accurate recommendations.
- Process reservations, modifications, and cancellations with precision and attention to detail.
- Collaborate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Maintain a clean, organised, and professional front desk and lobby area.
- Handle cash and card transactions, balance daily reports, and ensure financial accuracy.
- Uphold security procedures and maintain guest confidentiality at all times.
- Assist with administrative tasks and special projects as needed by management.
Required Skills
- Proven experience in a customer service or front desk role, preferably within hospitality.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly and professional demeanour.
- Proficiency in using hotel management software (PMS) or similar booking systems.
- Ability to multitask, prioritise, and manage time effectively in a busy environment.
- Demonstrated problem-solving capabilities and a proactive approach to guest satisfaction.
- High level of integrity and ability to handle confidential information.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- A degree or diploma in Hospitality Management or a related field.
- Knowledge of a second language (e.g., Spanish, French, German).
- Experience with POS systems and cash handling procedures.
- Familiarity with the Everton and wider Liverpool area for local recommendations.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Opportunities for professional development and career advancement.
- Employee discounts on company services.
- Supportive and collaborative team environment.
- Complimentary meals during shifts.
- Access to training programs to enhance hospitality skills.
How to Apply
Interested candidates are encouraged to submit their resume and a compelling cover letter outlining their experience and passion for hospitality. Please ensure your application highlights why you are an ideal fit for the Front Desk Agent – Hospitality Coordination role at Career.zycto. Click on the link below to apply for the job.
Advertisement
