About Company
Are you passionate about creating unforgettable guest experiences and thriving in a dynamic, hospitality-driven environment? Career.zycto offers a unique opportunity for a dedicated Front Desk Agent to be the welcoming face of our establishment in vibrant Downtown Pasadena. We pride ourselves on a culture that values exceptional service, collaboration, and personal growth. Joining our team means becoming part of an organization where your attentiveness and warm demeanor are celebrated daily, ensuring every guest feels truly special. Discover a supportive setting where your skills in communication and problem-solving will flourish, making a direct impact on our reputation for excellence.
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Job Description
We are seeking an enthusiastic and service-oriented Front Desk Agent to join our dedicated hotel services team in the heart of Downtown Pasadena. As the first point of contact for our guests, you will play a pivotal role in shaping their experience from arrival to departure. This position is ideal for individuals who possess a genuine passion for hospitality, a keen eye for detail, and an unwavering commitment to providing exceptional guest service. You will be responsible for a wide array of duties, including managing reservations, handling check-ins and check-outs efficiently, and addressing guest inquiries with professionalism and a helpful attitude.
The successful candidate will be a proactive problem-solver, capable of anticipating guest needs and resolving any issues promptly and courteously. You will become an expert on our hotel’s services, amenities, and local attractions in Pasadena, enabling you to offer personalized recommendations and elevate each guest’s stay. Excellent communication skills, both verbal and written, are paramount, as is the ability to multitask in a fast-paced environment while maintaining a calm and friendly demeanor. Beyond the transactional aspects, this role is about building rapport, creating lasting positive impressions, and ensuring every guest feels valued and cared for. If you thrive in an energetic, guest-focused setting and are eager to contribute to a team dedicated to excellence, we encourage you to apply and help us craft memorable experiences for all who walk through our doors.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins and check-outs efficiently and accurately.
- Manage and confirm reservations, cancellations, and modifications using the property management system.
- Address guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Provide comprehensive information about hotel facilities, services, and local attractions in Downtown Pasadena.
- Handle cash, credit card, and other payment transactions, maintaining a balanced cash drawer.
- Answer and direct incoming calls with professionalism and efficiency.
- Assist guests with luggage storage and transportation arrangements when needed.
- Maintain a clean, organized, and inviting lobby and front desk area.
- Collaborate effectively with other hotel departments to ensure a seamless guest experience.
- Resolve guest issues and escalate complex problems to management as necessary.
- Perform night audit duties as required, ensuring all daily transactions are recorded accurately.
Required Skills
- Minimum 1 year of experience in a front desk or customer service role, preferably in hospitality.
- Exceptional verbal and written communication skills.
- Proficiency in using property management systems (e.g., Opera, Fosse, OnQ).
- Strong organizational skills and ability to multitask effectively.
- A positive attitude and a passion for delivering outstanding guest service.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality Management or a related field.
- Fluency in a second language (e.g., Spanish, Mandarin).
- Familiarity with local Pasadena attractions and events.
- Experience with POS systems and cash handling procedures.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on hotel stays and services.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Complimentary meals during shifts.
How to Apply
Eager to make a lasting impression on our guests? Click the application link below to submit your resume and cover letter. Tell us why you’re the perfect fit for our Front Desk Agent role in Downtown Pasadena.
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