About Company
Join Career.zycto, where we connect ambitious talent with premier opportunities in Mauritius’ thriving hospitality sector. We specialize in placing dedicated professionals like yourself into environments where your passion for guest service can truly shine. We understand that a Front Desk Officer is the heart of a hotel’s first impression, and we partner with establishments that value your welcoming spirit and organizational prowess. Discover a supportive pathway to your next career milestone, working with a team that respects your unique skills and commitment to excellence. Elevate your career with us, where every interaction builds towards a memorable guest experience.
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Job Description
Are you a charismatic and highly organized individual with an unwavering passion for delivering truly exceptional guest experiences? Career.zycto is actively seeking a dedicated and dynamic Front Desk Officer to become a vital part of the team at one of our prestigious hotel clients, nestled in the vibrant Vacoas-Phoenix, Plaines Wilhems District. This pivotal role is perfectly suited for someone who thrives in a fast-paced, customer-centric environment and takes immense pride in being the first, and often lasting, point of contact for guests, effectively setting the luxurious tone for their entire stay.
As a Front Desk Officer, you will embody the welcoming spirit of the hotel, consistently ensuring that every guest receives a warm reception, personalized attention, and impeccable service from the moment they arrive until their seamless departure. Your daily responsibilities will be a diverse blend of expertly managing reservations, performing efficient and friendly check-ins and check-outs, and providing comprehensive, insightful information about our world-class hotel facilities, amenities, and the rich array of local attractions surrounding Vacoas-Phoenix. This role extends far beyond merely transactional duties; it’s an opportunity to anticipate guest needs, proactively resolve any inquiries or concerns with grace, and meticulously craft memorable moments that inspire loyalty and repeat visits. You will be instrumental in upholding and enhancing the hotel’s positive reputation, acting as a crucial and elegant link between our esteemed guests and various interconnected hotel departments, including housekeeping, concierge, and food & beverage. We are specifically searching for an individual who is not only meticulously detail-oriented and highly proficient in essential administrative and clerical tasks but also possesses a genuine, heartfelt desire to go above and beyond for every single guest interaction. If you are ready to apply your refined hospitality skills in a stimulating, challenging, and rewarding setting, and wish to contribute significantly to a team relentlessly dedicated to service excellence, we wholeheartedly encourage you to apply and help us shape countless unforgettable guest journeys. This is more than a job; it’s a chance to build a career where your talent for service truly makes a difference.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Process guest check-outs, accurately handling payments, and resolving any billing discrepancies.
- Manage and confirm reservations, modifying details as required, and assigning rooms based on guest preferences and availability.
- Provide comprehensive information regarding hotel services, facilities, policies, and local attractions.
- Act as a primary point of contact for guest inquiries, requests, and concerns, ensuring timely and effective resolution.
- Handle incoming and outgoing telephone calls, directing them appropriately and taking messages when necessary.
- Maintain an organised and tidy front desk area, ensuring all necessary supplies are stocked.
- Assist with concierge services, including booking taxis, recommending restaurants, and arranging tours.
- Collaborate effectively with other hotel departments (e.g., housekeeping, maintenance, F&B) to ensure seamless guest service.
- Process and document daily transactions accurately, including cash, credit card, and other payment methods.
- Adhere to all hotel security procedures and emergency protocols.
- Build and maintain strong relationships with guests to encourage repeat business.
Required Skills
- Exceptional customer service and interpersonal skills.
- Excellent verbal and written communication abilities in English and French.
- Proficiency in using hotel property management systems (PMS) and Microsoft Office Suite.
- Strong organizational skills and ability to multitask effectively in a busy environment.
- Problem-solving aptitude with a calm and professional demeanor.
- Attention to detail and accuracy in handling transactions and guest information.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Fluency in additional languages (e.g., Creole, German, Mandarin).
- Previous experience with specific PMS software like Opera, Fidelio, or Protel.
- First Aid and CPR certification.
Perks & Benefits
- Competitive monthly salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and career advancement within the hospitality sector.
- Provided staff meals during shifts.
- A supportive and vibrant working environment.
- Employee discounts on hotel services and partner establishments.
How to Apply
Interested candidates are invited to submit their application by clicking on the link below. Please ensure your CV is up-to-date and highlights your relevant experience in hospitality and customer service. We look forward to reviewing your application and welcoming you to our team!
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