About Company
Hennessy Park Hotel, an integral part of Rogers Hospitality, stands as a beacon of modern luxury and exceptional service in the heart of Ebene Cybercity, Mauritius. Designed for the discerning business and leisure traveler, our hotel offers a dynamic environment where innovation meets comfort. We pride ourselves on creating memorable experiences for our guests through a blend of sophisticated amenities, exquisite dining options, and a team dedicated to unparalleled hospitality. At Hennessy Park Hotel, we believe in fostering a culture of excellence, growth, and genuine care for both our guests and our employees. Joining our team means becoming part of a family that values integrity, teamwork, and a passion for service. We are committed to nurturing talent and providing opportunities for professional development within a vibrant and diverse workplace, contributing to the leading position of Rogers Hospitality in the Mauritian hotel sector.
Job Description
Are you a natural conversationalist with a passion for people and impeccable organizational skills? Hennessy Park Hotel is seeking a dynamic and highly motivated Front Desk Officer, Guest Services to be the welcoming face of our establishment in Ebene. As the first point of contact for our esteemed guests, you will play a pivotal role in shaping their overall experience, from arrival to departure. This isn’t just a job; it’s an opportunity to create lasting impressions, anticipate needs, and resolve challenges with grace and efficiency. You will be responsible for providing exceptional customer service, managing reservations, processing payments, and ensuring all guest inquiries are handled promptly and professionally. We are looking for an individual who embodies the spirit of hospitality, thrives in a fast-paced environment, and is dedicated to maintaining the highest standards of service that Hennessy Park Hotel is renowned for. If you possess a friendly demeanor, a problem-solving attitude, and a commitment to guest satisfaction, we invite you to join our vibrant team and contribute to our legacy of excellence in hospitality.
Key Responsibilities
- Warmly greet guests upon arrival and assist with efficient check-in and check-out procedures, adhering to hotel standards.
- Manage guest reservations, modifications, and cancellations accurately using the hotel's property management system (PMS).
- Handle all guest inquiries, requests, and complaints with professionalism, empathy, and a proactive approach to resolution.
- Process payments, manage cash float, and maintain accurate billing records.
- Provide comprehensive information about hotel services, facilities, local attractions, and dining options.
- Answer multi-line telephones, direct calls, and take messages effectively.
- Maintain a tidy and presentable front desk area, ensuring all necessary supplies are stocked.
- Liaise closely with other departments (Housekeeping, Food & Beverage, Concierge) to ensure seamless guest experiences.
- Assist with administrative tasks and support night audit functions as required.
- Promote hotel services and facilities, encouraging repeat business and positive guest feedback.
- Adhere to all hotel security, safety, and cash handling procedures.
Required Skills
- Proven experience in a customer service role, preferably within the hospitality sector (minimum 1 year).
- Exceptional verbal and written communication skills in English and French (Mauritian Creole is a significant advantage).
- Proficiency in using hotel property management systems (e.g., Opera, Fidelio) and standard office software (MS Office Suite).
- Strong organizational and multitasking abilities with keen attention to detail.
- Ability to remain calm, composed, and efficient under pressure while maintaining a professional demeanor.
- A genuine passion for delivering outstanding guest service and creating memorable experiences.
- Excellent problem-solving skills and a proactive approach to guest satisfaction.
- High level of integrity, trustworthiness, and professionalism.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Previous experience as a Front Desk Officer or Guest Service Agent in a 4- or 5-star hotel environment.
- Knowledge of an additional international language (e.g., German, Mandarin, Hindi, Spanish).
- Familiarity with local attractions, transportation, and concierge services in Mauritius.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive medical and insurance benefits.
- Delicious duty meals provided daily.
- Professional uniform and laundry service.
- Continuous learning and development opportunities to enhance your skills.
- Significant career growth prospects within Rogers Hospitality.
- Employee discounts across the group's properties and services.
- A dynamic, inclusive, and supportive work environment.
- Access to wellness programs and employee assistance.
How to Apply
If you are a passionate and dedicated individual ready to make a significant impact on our guests’ experiences, we encourage you to apply by clicking the link below. Join us in shaping the future of hospitality at Hennessy Park Hotel.