About Company
Join a dynamic team through Career.zycto, where we connect exceptional talent with leading opportunities in the Mauritian hospitality sector. We are dedicated to fostering career growth for ambitious professionals, particularly those passionate about creating unparalleled guest experiences. Our commitment lies in placing you within environments that value your dedication to service excellence and provide avenues for advancement. A Front Desk Officer thrives with us because we ensure placements in hotels where your welcoming smile and organizational prowess make a tangible difference, setting the stage for memorable stays. Discover a fulfilling path where your skills are celebrated.
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Job Description
Career.zycto is actively seeking a highly motivated and guest-focused Front Desk Officer to join a prestigious hotel establishment in the vibrant hub of Ébène, Mauritius. This is an incredible opportunity for an individual with a passion for hospitality to be the welcoming face and primary point of contact for guests, ensuring an exceptional first impression and a smooth, comfortable stay from arrival to departure. Your role will be pivotal in shaping the guest experience, serving as a vital link between the hotel and its esteemed clientele. We are looking for someone who can seamlessly blend professionalism with a warm, approachable demeanor, consistently going above and beyond to anticipate needs and resolve inquiries.
As a Front Desk Officer, you will be immersed in a fast-paced yet rewarding environment, handling a diverse range of responsibilities that include efficient check-ins and check-outs, managing reservations with precision, and providing comprehensive information about hotel services and local attractions. Your ability to multitask, communicate effectively, and maintain composure under pressure will be essential. This position demands a meticulous eye for detail, a proactive problem-solving approach, and an unwavering commitment to delivering outstanding customer service. You will be instrumental in upholding the hotel’s reputation for excellence, contributing directly to guest satisfaction and loyalty. If you are eager to advance your career in the dynamic Mauritian hospitality sector and possess a genuine desire to create memorable guest experiences, we encourage you to apply.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Process guest check-outs accurately and swiftly, handling payments and resolving any outstanding issues.
- Manage and confirm reservations, cancellations, and modifications using the hotel’s property management system.
- Answer guest inquiries via phone, email, and in-person, providing detailed information about hotel facilities, services, and local attractions.
- Address and resolve guest complaints or concerns promptly and professionally, escalating issues to management when necessary.
- Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
- Handle incoming and outgoing mail and packages for guests and staff.
- Assist with luggage handling and provide escort to rooms when required.
- Collaborate effectively with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest service.
- Process various transactions, including foreign exchange and credit card payments, ensuring accuracy and security.
- Prepare daily reports and reconcile cash drawer at the end of each shift.
Required Skills
- Proven experience in a front desk or customer service role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in English and French; Creole is a significant advantage.
- Strong proficiency in using property management systems (PMS) and general office software.
- Exceptional interpersonal and communication abilities, with a natural flair for guest relations.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- High level of professionalism, integrity, and a positive, can-do attitude.
- Strong problem-solving skills and the ability to remain calm and efficient under pressure.
- Meticulous attention to detail and accuracy in handling transactions and guest information.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Fluency in additional languages (e.g., German, Mandarin) would be a strong asset.
- Prior experience with specific hotel PMS software (e.g., Opera, Fidelio).
- Certification in First Aid and CPR.
- Familiarity with local Mauritian tourism and cultural attractions.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Opportunities for professional development and career advancement within the hospitality sector.
- Comprehensive health and wellness benefits.
- Employee discounts on hotel services and partner establishments.
- A supportive and collaborative work environment.
- Meal allowances and uniform provided.
- Access to ongoing training programs to enhance hospitality skills.
How to Apply
If you are a dedicated individual with a passion for delivering exceptional guest experiences and meet the qualifications outlined above, we invite you to take the next step in your career journey. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this Front Desk Officer position.
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