About Company
Labourdonnais Waterfront Hotel, a beacon of Mauritian hospitality, is renowned for its impeccable service, luxurious accommodations, and strategic location in the heart of Port Louis. As part of the prestigious Indigo Group, we are committed to providing an unparalleled experience for our guests, blending modern elegance with the vibrant spirit of Mauritius. Our team is dedicated to fostering an environment where every guest feels valued and every interaction is memorable. We believe in nurturing talent, promoting growth, and ensuring our employees are as happy and well-cared for as our guests. Join a company where passion for service meets professional excellence.
Job Description
We are seeking a highly motivated and customer-focused Front Desk Officer to be the welcoming face of our esteemed hotel. As a Front Desk Officer, you will play a pivotal role in creating an exceptional first impression for our guests, ensuring their stay is seamless and enjoyable from check-in to check-out. Your primary responsibility will be to manage all aspects of guest reception, including processing reservations, handling inquiries, providing information about hotel services and local attractions, and resolving any guest concerns with professionalism and efficiency. This role requires an individual with excellent communication skills, a proactive attitude, and a genuine passion for hospitality.
The ideal candidate will possess a keen eye for detail, the ability to multitask in a fast-paced environment, and a calm demeanor under pressure. You will be instrumental in maintaining the high standards of service that Labourdonnais Waterfront Hotel is known for, contributing directly to guest satisfaction and loyalty. Beyond administrative tasks, you will be a concierge of comfort, anticipating guest needs and offering personalized recommendations to enhance their experience. If you are a natural communicator, a problem-solver, and thrive in a dynamic, service-oriented culture, we invite you to apply and become a valued member of our dedicated team, helping us craft unforgettable memories for our international clientele.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, adhering to hotel service standards.
- Efficiently perform check-in and check-out procedures, ensuring accuracy of guest information and billing.
- Manage guest reservations, cancellations, and modifications using the hotel's property management system (PMS).
- Handle all incoming calls and correspondence with professionalism, directing inquiries appropriately.
- Provide comprehensive information about hotel facilities, services, and local points of interest.
- Address guest complaints and concerns promptly and effectively, escalating issues when necessary to ensure guest satisfaction.
- Maintain a tidy and organized front desk area, ensuring all necessary supplies are stocked.
- Process payments, manage cash floats, and prepare daily reports accurately.
Required Skills
- Proven experience in a customer service or hospitality role, preferably in a hotel setting.
- Excellent verbal and written communication skills in English and French (Mauritian Creole is a plus).
- Proficiency in using Property Management Systems (PMS), such as Opera or similar.
- Strong organizational skills and the ability to multitask efficiently.
- A genuine passion for delivering exceptional guest service and satisfaction.
- Ability to work effectively in a team-oriented environment and independently.
- Problem-solving capabilities with a calm and professional approach.
Preferred Qualifications
- A diploma or degree in Hotel Management, Hospitality, or a related field.
- Prior experience with luxury hotel brands.
- Knowledge of an additional international language (e.g., German, Mandarin, Hindi).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career advancement within the Indigo Group.
- Access to a comprehensive health and wellness program.
- Employee discounts on hotel stays, dining, and other services.
- A supportive and inclusive work environment committed to employee well-being.
- Meals provided during shifts.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your relevant experience and passion for hospitality. We look forward to reviewing your application and potentially welcoming you to the Labourdonnais Waterfront Hotel family.