About Company
Nestled in the serene and picturesque landscape of St. Catherine, Greenvale Estate is a cherished destination renowned for its charming ambiance, exceptional events, and warm hospitality. We are more than just a venue; we are a haven where cherished memories are made, whether it’s a grand wedding, a corporate retreat, or a tranquil getaway for our guests. Our commitment to excellence is reflected in every detail, from our lush gardens to our personalized guest services. At Greenvale Estate, we believe our team members are the heart of our operations, contributing to an inviting atmosphere where every guest feels welcome and valued. Join us in upholding our tradition of creating unforgettable experiences amidst Jamaica’s natural beauty.
Job Description
Greenvale Estate is seeking a dedicated and enthusiastic Front Desk Officer to join our vibrant team as a live-in professional. This unique opportunity places you at the very heart of our guest experience, serving as the first point of contact for all visitors and patrons. You will play a crucial role in creating a welcoming and efficient environment, ensuring seamless check-ins, check-outs, and managing all guest inquiries with grace and professionalism. The live-in aspect of this role is designed for individuals who thrive in a close-knit community setting and are eager to fully immerse themselves in the estate’s operations, contributing to its success around the clock.
Your day will be dynamic and engaging, encompassing everything from reservation management and responding to guest requests to providing local recommendations and assisting with event logistics. This position requires an individual with exceptional interpersonal skills, a proactive attitude, and a genuine passion for hospitality. You must be adept at multitasking, remaining calm under pressure, and possess a keen eye for detail to ensure every guest interaction is flawless. If you are seeking a career where you can truly make a difference in guests’ experiences and contribute to a beloved local institution, all while enjoying the convenience and community of a live-in arrangement, Greenvale Estate offers an unparalleled opportunity for growth and professional fulfillment. We are looking for someone who isn’t just seeking a job, but a home away from home, where their contributions are deeply valued and their professional development is encouraged.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, managing check-ins and check-outs efficiently and courteously.
- Handle all incoming calls, emails, and direct inquiries, providing accurate information and resolving issues promptly.
- Manage reservations, cancellations, and modifications, ensuring all details are correctly recorded in the property management system.
- Assist guests with luggage, transportation arrangements, and provide recommendations for local attractions and services.
- Process payments, maintain accurate billing records, and handle cash and credit card transactions securely.
- Monitor and maintain the cleanliness and organization of the front desk area and lobby.
- Liaise with other departments, including housekeeping, maintenance, and event coordination, to ensure a seamless guest experience.
- Respond to guest complaints and special requests in a professional and empathetic manner, escalating issues when necessary.
- Prepare daily reports, including occupancy rates, revenue summaries, and guest feedback.
- Uphold the highest standards of customer service and guest satisfaction at all times.
- Assist with basic administrative tasks and support event functions as needed.
Required Skills
- Proven experience in a customer service role, preferably in hospitality.
- Excellent verbal and written communication skills.
- Proficiency in using property management systems (PMS) and standard office software (MS Office Suite).
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Exceptional problem-solving and decision-making abilities.
- A friendly, professional, and composed demeanor, even under pressure.
- Flexibility to work various shifts, including weekends and public holidays, as part of a live-in arrangement.
Preferred Qualifications
- Associate’s degree or diploma in Hospitality Management or a related field.
- Previous experience in a hotel front desk or reception role.
- Familiarity with the Old Harbour and St. Catherine parish area.
- Additional language proficiency (e.g., Spanish).
Perks & Benefits
- Competitive monthly salary.
- Comfortable on-site live-in accommodation provided.
- Meals included (specifics to be discussed during interview).
- Opportunity for professional development and growth within a reputable estate.
- Engaging and supportive work environment.
- Immersion in a beautiful natural setting.
- Paid time off and public holidays.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and showcases your passion for hospitality.