About Company
Equity Bank Kenya, a subsidiary of Equity Group Holdings Plc, is one of East Africa’s leading financial services providers. With a strong commitment to empowering communities and fostering economic growth, Equity Bank offers a comprehensive range of financial solutions to individuals, small and medium enterprises, and large corporations. Known for its innovative approach, extensive branch network, and unwavering dedication to customer service, Equity Bank plays a pivotal role in the region’s financial landscape. Our Siaya branch is a cornerstone of our operations in Siaya County, serving a diverse clientele with professionalism and integrity. We are a customer-centric organization that believes in nurturing talent and providing opportunities for growth within a dynamic and supportive environment.
Job Description
Are you a highly organized, customer-focused individual with a warm and engaging personality? Equity Bank Kenya is seeking a dedicated and professional Front Desk Officer & Office Receptionist to be the welcoming face and efficient first point of contact for our esteemed clients and visitors at our Siaya branch. This pivotal role is more than just answering phones; it’s about creating an exceptional first impression, ensuring smooth daily operations, and contributing significantly to our renowned customer service culture.
As our Front Desk Officer, you will be at the heart of our branch’s daily activities. You will greet clients with a smile, direct them to the appropriate departments, and provide initial assistance with inquiries, embodying the bank’s commitment to excellence. Your responsibilities will extend to managing incoming calls, scheduling appointments, maintaining a tidy and professional reception area, and providing crucial administrative support to various teams within the branch. You will be instrumental in ensuring a seamless and positive experience for everyone who walks through our doors or contacts us.
This role requires someone who is not only a brilliant communicator but also possesses a keen eye for detail, strong organizational skills, and the ability to multitask effectively in a fast-paced environment. You will handle sensitive information with discretion and uphold the highest standards of confidentiality and professionalism. Your ability to maintain a calm and professional demeanor under pressure, coupled with your natural aptitude for problem-solving, will be key to your success in this role. If you are passionate about service, thrive in a dynamic setting, and are eager to grow your career within a leading financial institution, we encourage you to apply. Join Equity Bank Kenya and become an integral part of a team dedicated to making a real difference in the lives of our customers and the community. We value proactive individuals who can anticipate needs and contribute positively to our vibrant workplace culture, fostering an atmosphere where every client feels valued and well-attended.
Key Responsibilities
- Warmly greet and welcome all clients, visitors, and vendors to the Siaya branch, directing them to appropriate personnel or departments.
- Answer, screen, and forward incoming phone calls in a professional and courteous manner, providing basic information when required.
- Manage the reception area, ensuring it remains tidy, presentable, and well-stocked with necessary forms and brochures.
- Receive, sort, and distribute daily mail, deliveries, and couriers efficiently.
- Schedule and confirm appointments for clients with various bank officers and departments.
- Provide general administrative and clerical support to branch staff, including data entry, filing, and photocopying.
- Maintain security by following procedures, monitoring logbooks, and issuing visitor badges.
- Assist clients with basic inquiries and provide accurate information about bank services, escalating complex issues to relevant staff.
- Operate standard office equipment, including multi-line phone systems, computers, and printers/scanners.
- Maintain strict confidentiality of client information and bank operations at all times.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Proven customer service experience with a friendly and professional demeanor.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of integrity and discretion when handling sensitive information.
- Problem-solving skills and a proactive approach to addressing challenges.
Preferred Qualifications
- Diploma or Degree in Business Administration, Public Relations, Communications, or a related field.
- Previous experience in a front desk, reception, or administrative role, preferably within the banking or financial services sector.
- Familiarity with banking products, services, and operational procedures.
- Knowledge of local languages prevalent in Siaya County (e.g., Dholuo) will be an added advantage.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical insurance coverage.
- Contributory pension scheme.
- Generous annual leave allowance.
- Opportunities for professional development and career advancement within a leading financial institution.
- Performance-based bonuses.
- A supportive and dynamic work environment committed to employee well-being.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your application highlights your relevant experience and how you meet the requirements for this role. Only shortlisted candidates will be contacted for an interview.