About Company
Are you ready to be the welcoming face of a dynamic, forward-thinking organization? Career.zycto thrives on connecting talent with opportunity, fostering environments where professionalism and approachability meet. As Kenya’s trusted partner in professional services, we pride ourselves on our vibrant culture and commitment to excellence. For a Front Desk Officer, this means an exciting role at the heart of our operations, where your skills in communication, organization, and guest relations are not just valued, but essential to our daily success. Join us and shape memorable first impressions for every visitor.
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Job Description
Career.zycto is seeking an exceptional Front Desk Officer & Office Receptionist to be the welcoming ambassador of our Voi office. In this pivotal role, you will be the first point of contact for clients, candidates, and visitors, setting the tone for their entire experience with our brand. We are looking for a highly organized, professional, and friendly individual who can manage a bustling front desk while seamlessly supporting various administrative functions. This isn’t just about answering calls; it’s about creating an inviting atmosphere, ensuring operational efficiency, and embodying our commitment to excellence in every interaction. You will play a crucial part in our day-to-day operations, ensuring smooth communication flow, meticulous record-keeping, and proactive support to our team. If you thrive in a dynamic environment, possess an innate ability to multitask with a smile, and are passionate about delivering outstanding service, then this opportunity at Career.zycto is for you. We value individuals who are proactive, possess excellent problem-solving skills, and are keen to contribute to a collaborative and supportive team culture. Join us in making a significant impact by upholding our reputation for professionalism and exceptional client engagement.
Key Responsibilities
- Warmly greet and welcome all visitors, clients, and candidates, directing them appropriately.
- Manage incoming and outgoing calls, ensuring professional and efficient call handling.
- Maintain a tidy, organized, and professional reception area at all times.
- Handle incoming and outgoing mail, packages, and deliveries.
- Schedule and coordinate meetings, appointments, and conference room bookings.
- Provide administrative support to various departments as needed, including data entry, filing, and document preparation.
- Manage office supplies inventory, placing orders and ensuring availability.
- Assist with onboarding new staff by preparing workstations and access cards.
- Handle basic inquiries and provide accurate information about the company.
- Implement and maintain office security protocols, managing visitor logs and access.
Required Skills
- Proven experience as a Front Desk Officer, Receptionist, or in a similar administrative role (minimum 18 months).
- Exceptional verbal and written communication skills in English and Kiswahili.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities with acute attention to detail.
- Customer-service oriented with a professional and friendly demeanor.
- Ability to handle challenging situations with tact and professionalism.
- High level of integrity and discretion.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Office Management, or a related field.
- Experience with multi-line phone systems and office equipment.
- Familiarity with CRM software or applicant tracking systems.
- Prior experience in the recruitment or professional services industry.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunity to work in a vibrant and supportive team environment.
- Professional development and growth opportunities.
- A stimulating work environment where your contributions are valued.
- Health and wellness programs.
- Paid time off and public holidays.
How to Apply
Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications.
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