About Company
Hotel Embaixador is a distinguished landmark in the vibrant city of Beira, Mozambique. With a rich history spanning decades, we are renowned for offering unparalleled hospitality, comfort, and a unique blend of local charm and modern amenities. Our commitment to excellence extends to every aspect of our service, from our elegant rooms and exquisite dining options to our state-of-the-art conference facilities. We pride ourselves on creating memorable experiences for our guests, whether they are visiting for business or leisure. At Hotel Embaixador, we believe our team is our greatest asset, fostering a supportive and professional environment where talent is nurtured and career growth is encouraged. We are more than just a hotel; we are a community dedicated to upholding the highest standards of guest satisfaction and contributing positively to the local economy and culture of Beira. Join a team where your contributions are valued and your professional development is a priority.
Job Description
Are you a friendly, enthusiastic individual with a passion for service and a desire to kickstart your career in the dynamic hospitality industry? Hotel Embaixador, a beacon of hospitality in Beira, is actively seeking a Front Desk Support professional to join our welcoming team. This entry-level position offers a unique opportunity to be the face of our esteemed hotel, providing the crucial first and last impression for our valued guests. As a Front Desk Support team member, you will be instrumental in ensuring a seamless and exceptional experience for everyone who walks through our doors. This role is perfect for someone eager to learn, grow, and contribute to a team dedicated to excellence. You will gain invaluable experience in guest relations, operational procedures, and problem-solving, all within a supportive and fast-paced environment. We are looking for someone with an outgoing personality, excellent communication skills, and a genuine desire to assist others. If you are detail-oriented, have a proactive approach, and are ready to embark on a rewarding career path where every day brings new opportunities to make a positive impact, we encourage you to apply. Join Hotel Embaixador and become a vital part of our legacy of outstanding hospitality. Your journey towards a fulfilling career in hotel management starts here, right in the heart of Ponta Gêa, Beira. We are committed to providing comprehensive training and mentorship to help you thrive in this role and beyond. This is more than just a job; it’s an opportunity to build a foundation for a successful career in one of Mozambique’s leading hospitality establishments.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Answer incoming calls, direct them to the appropriate departments, and handle general inquiries.
- Provide information about hotel services, facilities, and local attractions in Beira.
- Process reservations, cancellations, and modifications, ensuring all details are correctly recorded.
- Handle guest complaints and concerns with professionalism and escalate issues when necessary.
- Maintain a tidy and organized front desk area, ensuring a professional appearance.
- Assist with basic administrative tasks such as filing, data entry, and correspondence.
- Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
- Operate front desk equipment, including telephone systems, POS terminals, and property management software (training provided).
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a genuine desire to help others.
- Basic computer proficiency (MS Office, email, internet).
- Ability to multitask and work effectively in a fast-paced environment.
- Exceptional attention to detail and organizational skills.
- A positive attitude and a professional demeanor.
- Ability to remain calm and courteous under pressure.
- Fluent in Portuguese (official language of Mozambique).
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or guest-facing role (e.g., retail, food service).
- Proficiency in English; knowledge of other languages is a plus.
- Familiarity with the hospitality industry or hotel operations.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive on-the-job training and professional development opportunities.
- Opportunities for career advancement within a reputable hotel.
- Friendly and supportive work environment.
- Staff meals during shifts.
- Employee discounts on hotel services.
- Health and wellness programs.
- Opportunity to be part of Beira’s leading hospitality team.
How to Apply
We encourage all interested and qualified candidates to apply. Please click on the application link below to submit your resume and a brief cover letter outlining why you are a great fit for Hotel Embaixador’s Front Desk Support team. We look forward to hearing from you and potentially welcoming you to our family.