About Company
Are you passionate about creating exceptional online experiences? At Career.zycto, we believe in connecting talent with opportunity, fostering environments where individuals thrive by delivering outstanding service. As a leading recruitment partner, we champion companies that prioritize customer satisfaction and employee growth. Joining us means stepping into a role where your communication skills will directly impact our clients’ success and reputation. We are dedicated to building a supportive community that empowers every team member to excel, grow professionally, and contribute meaningfully to a vibrant customer-focused culture right here in Ilorin.
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Job Description
Are you an exceptional communicator with a passion for helping others and a flair for written interaction? Career.zycto is actively seeking a dedicated and proactive Guest Chat Support Executive to join our vibrant team in Ilorin, Kwara State. In this pivotal role, you will be the friendly and knowledgeable first point of contact for our clients’ guests, providing real-time assistance through various chat platforms. Your primary mission will be to ensure every guest receives a seamless, positive, and efficient support experience, reflecting the high standards of service our partners uphold.
As a Guest Chat Support Executive, you won’t just be answering queries; you’ll be building trust, resolving concerns, and making a tangible difference in our guests’ interactions. Your day will involve expertly navigating a diverse range of inquiries, from providing detailed product or service information to troubleshooting minor technical issues, and guiding guests through processes with patience and clarity. You’ll be expected to quickly understand guest needs, articulate solutions effectively, and maintain a calm, professional demeanor even in challenging situations. This role demands a keen eye for detail, the ability to multitask efficiently, and a genuine desire to go above and beyond to ensure guest satisfaction.
We are looking for an individual who thrives in a fast-paced environment and possesses superb typing skills combined with impeccable grammar and spelling. You’ll be empowered with the tools and training necessary to become an expert in our clients’ offerings, enabling you to deliver precise and helpful responses consistently. Beyond just problem-solving, you will have the opportunity to identify trends in guest feedback, contributing valuable insights that help our clients improve their services and overall guest journey. This position offers a unique chance to grow your customer service expertise within a supportive and collaborative atmosphere, working with a team that values innovation and excellence. If you are eager to kickstart or advance your career in customer support and make a significant impact on guest experiences, we invite you to apply and become an integral part of our growing success story in Ilorin.
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Key Responsibilities
- Provide prompt, accurate, and empathetic responses to guest inquiries via chat.
- Resolve guest complaints and issues effectively and efficiently, escalating complex problems when necessary.
- Maintain comprehensive and accurate chat logs and guest interaction records.
- Adhere strictly to company policies, procedures, and service level agreements.
- Guide guests through various processes, product features, and service offerings.
- Contribute to the development and improvement of FAQ resources and knowledge bases.
- Identify and report recurring issues or trends to help improve overall guest experience.
- Maintain a high level of professionalism and positive communication in all interactions.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proficiency in typing with speed and accuracy.
- Strong problem-solving abilities and critical thinking.
- Customer service orientation with a genuine desire to help others.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Tech-savviness and ability to quickly learn new software and systems.
- Empathy and patience when dealing with diverse guest needs and concerns.
Preferred Qualifications
- Previous experience in a chat support, customer service, or hospitality role.
- Familiarity with CRM software and chat support platforms.
- An OND/HND/BSc in a relevant field (e.g., Mass Communication, English, Business Administration).
- Ability to communicate effectively in Yoruba (local language) is a plus.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness benefits.
- Ongoing training and professional development opportunities.
- Clear pathways for career growth and advancement.
- A supportive, collaborative, and friendly work environment.
- Paid time off and holidays.
- Opportunity to make a direct impact on customer satisfaction.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. We look forward to reviewing your application!
