About Company
Shanti Maurice Resort & Spa is a multi-award-winning luxury boutique resort nestled on the pristine south coast of Mauritius. Renowned for its unparalleled service, authentic Mauritian hospitality, and serene natural beauty, we offer guests an exclusive experience that rejuvenates mind, body, and soul. Our resort boasts luxurious villas, world-class culinary experiences, an acclaimed Nira Spa, and breathtaking ocean views. At Shanti Maurice, we are dedicated to creating a sanctuary where every guest feels cherished, valued, and completely at ease. We believe that true luxury lies in genuine human connection and meticulous attention to detail, fostering an environment where both our guests and our team members thrive.
Job Description
Are you passionate about delivering exceptional guest experiences and creating unforgettable memories? Shanti Maurice Resort & Spa is seeking a dynamic and highly personable Guest Relations Officer to join our esteemed team. In this pivotal role, you will be the first point of contact and a central figure in ensuring our guests’ stays are seamless, comfortable, and truly luxurious from arrival to departure. Your primary mission will be to anticipate guest needs, resolve any concerns with grace and efficiency, and foster a warm, welcoming atmosphere that reflects our resort’s premium brand. This position requires an individual with an innate ability to connect with people from diverse backgrounds, a keen eye for detail, and a proactive approach to service. If you are an empathetic communicator, a natural problem-solver, and thrive in an environment where every interaction contributes to a world-class hospitality experience, we invite you to become a part of our dedicated family in the heart of Mauritius’ breathtaking south coast. Your contribution will directly impact our guests’ satisfaction and reinforce Shanti Maurice’s reputation for excellence.
Key Responsibilities
- Warmly welcome and assist guests upon arrival, ensuring a smooth check-in process and providing comprehensive information about resort facilities and services.
- Proactively engage with guests throughout their stay to gather feedback, anticipate needs, and offer personalized assistance.
- Handle guest inquiries, requests, and complaints with professionalism, empathy, and efficiency, ensuring timely resolution and guest satisfaction.
- Coordinate with various departments (Front Office, Housekeeping, F&B, Spa) to fulfill guest requests and resolve issues promptly.
- Maintain up-to-date knowledge of all resort promotions, events, and local attractions to provide accurate recommendations to guests.
- Assist in the preparation and distribution of welcome amenities, special occasion arrangements, and departure gifts.
- Cultivate strong relationships with repeat guests and VIPs, recognizing their preferences and ensuring their continued loyalty.
- Monitor guest reviews and feedback platforms, contributing to strategies for service improvement.
- Provide administrative support as needed, including managing guest profiles and maintaining accurate records.
- Act as a brand ambassador, upholding Shanti Maurice’s high standards of service and hospitality at all times.
Required Skills
- Minimum 2 years of experience in a Guest Relations or similar front-of-house role within a luxury hotel or resort environment.
- Exceptional interpersonal and communication skills, both verbal and written, in English and French.
- Proven ability to anticipate guest needs and deliver personalized, intuitive service.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Excellent organizational skills and attention to detail.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- A genuine passion for hospitality and a commitment to creating memorable guest experiences.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Proficiency in additional languages (e.g., German, Mandarin, Hindi) is a significant advantage.
- Experience working with diverse international clientele.
- Familiarity with the Mauritian culture and local attractions.
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within a luxury brand.
- Complimentary meals during working hours.
- Staff accommodation and transportation options (subject to availability/location).
- Employee discounts on resort services and facilities.
- A supportive and inclusive work environment committed to employee well-being.
- The chance to work in one of Mauritius' most beautiful and serene locations.
How to Apply
If you are ready to elevate your career and contribute to an environment where luxury meets heartfelt hospitality, we encourage you to apply! Please click on the application link below to submit your resume and cover letter, outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to the Shanti Maurice family.