About Company
Unlock your potential with Career.zycto, a dynamic recruitment partner connecting top talent with exceptional opportunities across Lagos’s thriving hospitality sector. We are dedicated to placing service-oriented individuals in roles where their passion for guest satisfaction can truly shine. For a Guest Service Attendant, this means joining an establishment that not only values your commitment to creating memorable experiences but also invests in your well-being. We believe in fostering careers that offer stability, growth, and a supportive environment, making us the ideal launchpad for your professional journey.
Advertisement
Job Description
A Guest Service Attendant at our partner’s vibrant establishment on Allen Avenue is the very heart of the guest experience. We are seeking enthusiastic, service-oriented individuals eager to create welcoming and memorable stays for every visitor. This pivotal full-time role involves a dynamic blend of front-desk operations, guest relations, and administrative support, ensuring seamless service delivery from check-in to check-out. Your day will be filled with opportunities to interact with a diverse clientele, anticipate their needs, and resolve inquiries with professionalism and a genuine smile. Beyond the daily operational tasks, you’ll be instrumental in upholding the high standards of hospitality our guests expect, contributing directly to an atmosphere of comfort and excellence.
This position is ideal for someone passionate about service, possesses exceptional interpersonal skills, and thrives in a fast-paced environment. Crucially, successful candidates will benefit from comfortable, provided accommodation, ensuring a convenient living arrangement close to your workplace on bustling Allen Avenue. This benefit underscores our commitment to supporting our team members, allowing you to focus on delivering outstanding guest experiences without the worry of daily commute or housing. If you are a proactive problem-solver with a knack for making people feel special, and you’re ready to embark on a fulfilling career in hospitality with a company that truly invests in its people, we encourage you to apply. You will be part of a team dedicated to fostering a positive, inclusive, and professional environment where your contributions are recognized and your career growth is actively encouraged.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with check-in and check-out procedures efficiently and courteously.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for immediate resolution and guest satisfaction.
- Manage reservations, assign rooms, and process payments accurately using property management systems.
- Provide detailed information about the establishment's services, facilities, and local attractions to enhance guest experience.
- Maintain a clean, organized, and inviting front desk area and lobby.
- Assist with administrative tasks such as answering phones, responding to emails, and managing correspondence.
- Collaborate effectively with housekeeping, maintenance, and other departments to ensure seamless service delivery.
- Ensure compliance with all safety and security procedures and report any incidents promptly.
- Uphold the highest standards of professionalism, integrity, and guest service at all times.
Required Skills
- Proven customer service experience, preferably in a hospitality setting.
- Excellent verbal and written communication skills in English.
- Proficiency in using Property Management Systems (PMS) or similar booking software.
- Strong interpersonal skills with a friendly, approachable, and empathetic demeanor.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Effective problem-solving skills and a proactive approach to anticipating guest needs.
- Exceptional attention to detail and a high level of organizational capability.
Preferred Qualifications
- A degree or diploma in Hospitality Management, Tourism, or a related field.
- Fluency in an additional Nigerian language (e.g., Yoruba, Igbo, Hausa).
- Previous experience with a specific PMS like Opera Fidelio or Protel.
- First Aid and CPR certification is an advantage.
Perks & Benefits
- Competitive monthly salary.
- Comfortable, provided on-site accommodation.
- Opportunities for career growth and professional development.
- A positive, supportive, and inclusive work environment.
- Complimentary staff meals during shifts.
- Access to health and wellness programs.
- Paid time off and holidays.
How to Apply
Ready to embark on a rewarding career in hospitality with accommodation benefits? We invite you to apply by clicking the application link below. Please ensure your resume and any supporting documents highlight your relevant experience and customer service skills. We look forward to reviewing your application!
Advertisement
