About Company
Are you eager to launch your career in a dynamic hospitality environment where exceptional service is celebrated? Career.zycto is a rapidly growing recruitment partner dedicated to connecting top talent with leading establishments across Nigeria. We champion a culture of professionalism, continuous learning, and unparalleled guest satisfaction. For a Guest Service Attendant, this means joining a team that values your empathy, communication skills, and commitment to creating memorable experiences. We thrive on building strong relationships, ensuring both our clients and candidates achieve their fullest potential in a supportive and collaborative atmosphere.
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Job Description
Are you passionate about creating unforgettable experiences for guests? Do you possess a warm, welcoming demeanor and a natural ability to anticipate needs? Career.zycto is seeking a dedicated and enthusiastic Guest Service Attendant to join a prestigious hospitality partner located in the vibrant VGC, Lekki area. This exceptional opportunity comes with the added benefit of complimentary on-site accommodation, providing a comfortable and convenient living arrangement, allowing you to focus entirely on delivering outstanding service.
As a Guest Service Attendant, you will be the heart of the guest experience, often the first and last point of contact. Your primary role will be to ensure every guest feels valued, respected, and completely at home from the moment they arrive until their departure. This isn’t just a job; it’s a chance to build genuine connections, solve problems creatively, and represent a brand committed to excellence. You will be instrumental in setting the tone for their stay, handling everything from seamless check-ins and knowledgeable recommendations to efficiently resolving any concerns that may arise. We are looking for an individual who embodies hospitality, thrives in a fast-paced environment, and is eager to contribute to a culture where guest satisfaction is paramount.
This role offers more than just employment; it’s a pathway to professional growth within the dynamic hospitality sector. You will gain invaluable experience in customer relations, operational efficiency, and problem-solving, all while being part of a supportive team. The provided accommodation simplifies your daily life, enabling you to fully immerse yourself in delivering top-tier service without the worries of commuting or housing. If you’re looking for a role where your positive attitude and dedication to service truly make a difference, and where your living arrangements are taken care of, then we encourage you to apply. Join us and help craft memorable stays that leave a lasting impression on every guest.
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Key Responsibilities
- Warmly greet and welcome all guests upon arrival, adhering strictly to established service standards.
- Efficiently manage guest check-ins and check-outs, accurately processing payments and issuing room keys.
- Address guest inquiries, requests, and concerns promptly and professionally, providing helpful information about the property, services, and local attractions in VGC, Lekki.
- Handle telephone calls, manage reservations, and respond to correspondence with a polite and helpful attitude.
- Proactively resolve guest complaints or issues with empathy and efficiency, escalating complex situations to management when necessary to ensure complete guest satisfaction.
- Maintain a pristine and organized front desk and lobby area, ensuring a continuously welcoming atmosphere.
- Collaborate effectively with housekeeping, security, and other departments to fulfill guest needs and ensure seamless property operations.
- Assist with luggage handling, taxi arrangements, and other guest services as required, ensuring a seamless and comfortable experience for all.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong customer service orientation and a natural ability to anticipate guest needs.
- Proven problem-solving abilities and a calm demeanor under pressure.
- Proficiency in basic computer applications and experience with Property Management Systems (PMS) is a plus.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Excellent interpersonal skills and a positive, empathetic, and professional demeanor.
- Punctuality, reliability, and a strong, proactive work ethic.
- Attention to detail and a high level of accuracy in all tasks.
Preferred Qualifications
- Previous experience (1-2 years) in a guest service, front desk, or customer-facing role, preferably within the hospitality industry.
- A diploma or certificate in Hospitality Management, Tourism, or a related field.
- Familiarity with the VGC, Lekki area, its amenities, and local attractions.
- Fluency in additional local languages beyond English (e.g., Yoruba, Igbo, Hausa).
Perks & Benefits
- Highly competitive monthly salary with regular performance reviews.
- Complimentary on-site accommodation in a comfortable and secure living environment.
- Daily meal allowances provided, ensuring convenience and sustenance.
- Comprehensive health and wellness benefits package, prioritizing your well-being.
- Significant opportunities for professional development and clear career advancement pathways within the thriving hospitality sector.
- Access to a supportive and collaborative team environment, fostering growth and camaraderie.
- Generous paid time off and holiday benefits to promote work-life balance.
How to Apply
Eager to embark on this exciting career journey where your contributions are truly valued? We invite all qualified candidates to submit their applications by clicking the link below. Please ensure your resume highlights your customer service experience and unwavering commitment to excellence. We look forward to reviewing your application and potentially welcoming you to our dedicated team!
