About Company
Central Plaza Hotel, located in the vibrant heart of May Pen, Clarendon, has been a cornerstone of hospitality in the region for over two decades. We pride ourselves on offering a welcoming and comfortable experience to all our guests, whether they are visiting for business or leisure. Our commitment to excellence is reflected in our personalized service, well-appointed accommodations, and our dedication to creating memorable stays. We foster a supportive and dynamic work environment where team members are encouraged to grow, learn, and contribute to our shared success. Joining Central Plaza Hotel means becoming part of a family that values integrity, teamwork, and genuine guest satisfaction. We believe in nurturing talent and providing opportunities for individuals to embark on rewarding careers within the flourishing hospitality sector of Jamaica.
Job Description
Are you eager to launch your career in the dynamic and rewarding world of hospitality? Central Plaza Hotel is thrilled to offer an exciting opportunity for a highly motivated and enthusiastic individual to join our team as a Guest Service Trainee. This entry-level position is perfect for someone with a passion for people and a desire to learn the foundational skills required to excel in guest relations and hotel operations. As a Guest Service Trainee, you will embark on a comprehensive training program designed to equip you with the knowledge and practical experience necessary to deliver exceptional service. You will work closely with experienced professionals across various departments, including front desk, reservations, concierge, and potentially food and beverage, gaining invaluable insights into the daily operations of a bustling hotel. This role is not just about performing tasks; it’s about cultivating a service mindset, understanding guest needs, and becoming an integral part of our mission to create unforgettable experiences for every visitor to May Pen. We are looking for someone who is naturally friendly, proactive, a quick learner, and possesses an unwavering commitment to guest satisfaction. You will be at the forefront of our guest interactions, playing a crucial role in shaping their perception of our hotel from the moment they arrive until their departure. This is more than a job; it’s a stepping stone to a promising career, offering immense growth potential within the hospitality industry. If you’re ready to embrace a challenge, develop new skills, and contribute to a team that values warmth, professionalism, and community engagement, we invite you to apply.
During your training, you will gain hands-on experience in a variety of essential guest service functions. This includes mastering the intricacies of our property management system, learning effective communication techniques for phone and in-person interactions, and developing problem-solving skills to address guest concerns with empathy and efficiency. You will be trained to assist with guest check-ins and check-outs, process payments, manage room assignments, and handle reservation modifications. Furthermore, you’ll learn how to provide valuable information about local attractions, dining options, and transportation, enhancing our guests’ overall experience in Jamaica. The program will also cover conflict resolution, upselling strategies for hotel services, and maintaining meticulous records. The Central Plaza Hotel prides itself on its commitment to employee development, and this structured trainee program is a testament to that dedication, offering mentorship from seasoned hospitality veterans to ensure your success. We believe in providing a platform where you can transform your potential into expertise, building a strong foundation for a long and fulfilling career in hospitality. Join us and discover a career where every day brings new opportunities to create joy and lasting memories for our guests.
Key Responsibilities
- Participate actively in a structured training program covering all aspects of guest services, including front desk, reservations, and guest relations.
- Greet guests warmly upon arrival and assist with the check-in and check-out process efficiently and courteously.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for immediate resolution and guest satisfaction.
- Assist with processing reservations, cancellations, and modifications using the hotel's property management system.
- Provide accurate and helpful information about hotel facilities, services, local attractions, and dining options in May Pen and surrounding areas.
- Maintain a clean and organized front desk and lobby area, ensuring a welcoming environment for all guests.
- Process payments, manage cash handling, and balance daily transactions with precision and integrity.
- Collaborate with other hotel departments (housekeeping, maintenance, food & beverage) to ensure seamless guest experiences.
- Learn and adhere to all hotel policies, safety procedures, and service standards.
- Develop strong communication skills, both verbal and written, for effective interaction with guests and team members.
Required Skills
- Strong verbal communication and interpersonal skills.
- A genuine passion for providing excellent customer service.
- Ability to learn quickly and adapt to new procedures and systems.
- Proactive attitude with a strong sense of initiative.
- Basic computer proficiency (e.g., Microsoft Office Suite).
- High level of professionalism and integrity.
- Ability to work flexible hours, including weekends and public holidays.
- Excellent problem-solving abilities and a calm demeanor under pressure.
Preferred Qualifications
- High School Diploma or equivalent; some college coursework in Hospitality Management or related field is a plus.
- Prior experience in a customer-facing role (e.g., retail, food service) is advantageous but not required.
- Familiarity with May Pen or Clarendon Parish.
- Ability to speak additional languages, though English is the primary language.
- A positive, "can-do" attitude and a team-player mentality.
Perks & Benefits
- Comprehensive on-the-job training and mentorship program.
- Opportunities for career advancement within a growing hospitality company.
- A supportive and friendly work environment.
- Employee discounts on hotel services (subject to policy).
- Potential for performance-based incentives.
- Exposure to various facets of the hospitality industry.
- Contribution to a reputable local business in May Pen.
How to Apply
If you are enthusiastic about starting a career in hospitality and possess a dedication to guest satisfaction, we encourage you to apply! Please submit your resume and a brief cover letter outlining why you are interested in this Guest Service Trainee position and what makes you an ideal candidate. Click on the link below to apply for the job.