About Company
Career.zycto empowers individuals to launch meaningful careers and helps organizations build exceptional teams. We believe in nurturing talent from the ground up, providing comprehensive support and growth opportunities. Our vibrant environment is perfect for enthusiastic individuals eager to learn and make a real impact. If you’re looking for a company that invests in your future and celebrates your potential, especially in a client-facing role, Career.zycto offers a welcoming and dynamic starting point to excel in the hospitality and customer service sector. Join us and shape your professional journey.
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Job Description
Are you a motivated and enthusiastic individual looking to kickstart your career in a dynamic and customer-focused environment? Career.zycto is excited to offer an exceptional opportunity for a Guest Services Assistant to join our thriving team in Singapore. This entry-level position is perfect for someone with little to no prior experience, as we are committed to providing comprehensive training and development to help you succeed. As a Guest Services Assistant, you will be the welcoming face of our operations, playing a crucial role in ensuring every visitor and client has a positive and seamless experience. You will be at the forefront of customer interaction, handling inquiries, providing information, and assisting with various needs to maintain a high standard of service excellence. This role is ideal for individuals who possess a natural talent for hospitality, a strong desire to learn, and a passion for creating memorable interactions. If you are eager to develop valuable skills, work in a supportive team, and grow within a company that values its people, we encourage you to apply!
Key Responsibilities
- Warmly greet and welcome all guests, clients, and visitors upon arrival, providing an exceptional first impression.
- Address and resolve guest inquiries, concerns, and requests efficiently and courteously, offering accurate information and solutions.
- Manage incoming calls and emails, directing them to the appropriate departments or individuals.
- Maintain a tidy and organized reception area, ensuring a professional and inviting atmosphere.
- Assist with basic administrative tasks, including data entry, scheduling appointments, and managing correspondence.
- Provide support for meeting room bookings and preparation, ensuring all necessary arrangements are in place.
- Liaise with various departments to ensure seamless service delivery and guest satisfaction.
- Adhere to company policies and procedures, including security protocols and confidentiality guidelines.
- Proactively anticipate guest needs and offer assistance to enhance their overall experience.
Required Skills
- Excellent verbal and written communication skills in English.
- A positive, friendly, and approachable demeanor.
- Strong interpersonal skills with a natural ability to connect with people.
- Eagerness to learn and adapt to new tasks and challenges.
- Reliability and a strong sense of responsibility.
- Basic computer proficiency (e.g., Microsoft Office Suite).
Preferred Qualifications
- High School Diploma or equivalent.
- Prior experience in customer service, retail, or any client-facing role (even informal or volunteer work is a plus).
- Ability to communicate in additional languages (e.g., Mandarin, Malay, Tamil) to better serve a diverse clientele.
Perks & Benefits
- Comprehensive on-the-job training and mentorship program.
- Opportunities for career advancement within a growing company.
- A supportive and inclusive team environment.
- Employee wellness programs.
- Generous leave benefits.
- Professional development workshops.
How to Apply
To seize this exciting opportunity and begin your career journey with Career.zycto, please click on the application link below to submit your resume and a brief cover letter outlining your interest in the Guest Services Assistant role. We look forward to hearing from you!
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