About Company
Spartan Health Club is a leading fitness facility dedicated to empowering individuals in Spanish Town, St. Catherine, to achieve their health and wellness goals. We pride ourselves on fostering a welcoming, inclusive, and energetic environment where members can thrive. With state-of-the-art equipment, diverse classes, and a team of passionate professionals, we’re more than just a gym – we’re a community committed to making fitness accessible and enjoyable for everyone. Join us in our mission to inspire healthier lives.
Job Description
Are you an enthusiastic, customer-focused individual with a passion for health and wellness? Spartan Health Club is seeking a dedicated and dynamic Full-Time Gym Front Desk Support team member to be the welcoming face of our facility in Spanish Town, St. Catherine. This isn’t just a receptionist role; you will be the first point of contact for our valued members and prospective clients, setting the tone for their entire fitness experience. Your energy, professionalism, and organizational skills will be crucial in ensuring the smooth operation of our front desk and contributing to a positive, thriving gym atmosphere.
In this pivotal role, you’ll be responsible for creating an exceptional first impression, managing member check-ins efficiently, assisting with membership inquiries and sales, scheduling appointments for personal trainers, and handling administrative tasks with precision. You’ll answer phone calls and emails, address member concerns with empathy and effectiveness, and maintain the cleanliness and organization of the front desk area. We are looking for someone who thrives in a fast-paced environment, can multitask with a smile, and genuinely enjoys interacting with people from all walks of life.
At Spartan Health Club, we believe that our team members are our greatest asset. You’ll have the opportunity to grow within the fitness industry, learn about gym operations, and contribute directly to our members’ success stories. If you’re eager to join a vibrant community, committed to promoting health, and possess an unwavering commitment to outstanding customer service, we encourage you to apply. This role offers a unique chance to be at the heart of our operations, ensuring every member feels valued and inspired on their fitness journey. We look forward to welcoming a new team member who shares our dedication to excellence and passion for wellness.
Key Responsibilities
- Greet members and guests warmly, managing check-ins and directing them appropriately.
- Answer phone calls, respond to emails, and handle walk-in inquiries regarding memberships, classes, and services.
- Process membership applications, renewals, and payments accurately using our club management software.
- Schedule appointments for personal training sessions, facility tours, and other services.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Provide accurate information about club facilities, programs, and promotions.
- Assist with basic administrative tasks, including data entry and filing.
- Handle member feedback and resolve minor issues with professionalism and a positive attitude.
- Open and close the facility as per operational procedures, ensuring security protocols are followed.
- Promote a positive and energetic atmosphere for all members and staff.
Required Skills
- Proven experience in a customer service role, preferably in a high-volume environment.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (MS Office Suite, email, internet).
- Strong organizational skills and ability to multitask effectively.
- Friendly, approachable, and professional demeanor.
- Ability to handle cash and process transactions accurately.
- Problem-solving skills and ability to remain calm under pressure.
Preferred Qualifications
- Previous experience working in a gym, fitness center, or similar recreation facility.
- Familiarity with gym management software (e.g., Mindbody, ClubReady).
- Basic knowledge of fitness terminology and services.
- First Aid and CPR certification (or willingness to obtain).
Perks & Benefits
- Complimentary full gym membership.
- Opportunities for professional development and training.
- Supportive and vibrant work environment.
- Employee discounts on club services and merchandise.
- Contribution to a community-focused wellness initiative.
How to Apply
Interested candidates are invited to submit their application by clicking on the link below. Please ensure your resume highlights your relevant customer service experience and your passion for fitness.