About Company
Precious Hair and Beauty Salon is a premier destination in Ajao Estate, Lagos, renowned for delivering exceptional hair care and beauty services. For over a decade, we have built a reputation for professionalism, innovation, and an unwavering commitment to client satisfaction. Our salon is a vibrant and welcoming space where creativity flourishes, and every client leaves feeling refreshed, confident, and beautiful. We pride ourselves on creating a warm, friendly, and luxurious atmosphere, supported by a team of highly skilled stylists and beauty therapists dedicated to staying abreast of the latest trends and techniques. At Precious Hair and Beauty Salon, we believe that beauty is an art form, and every client is a canvas awaiting their masterpiece. We foster a supportive and collaborative work environment, valuing teamwork, continuous learning, and mutual respect among our staff. Join our growing family and become a part of a team that sets the standard for excellence in the beauty industry.
Job Description
Are you a highly organized, customer-focused individual with a passion for beauty and an innate ability to make people feel welcome? Precious Hair and Beauty Salon is seeking a dynamic and dedicated Hair Salon Front Desk – Customer Relations professional to be the vibrant first impression and ongoing point of contact for our cherished clients. This pivotal role is far more than just administrative; you are the orchestrator of our client experience, ensuring every visit is seamless, enjoyable, and memorable from the moment they step through our doors until they depart.
As the face of Precious Hair and Beauty Salon, you will play a crucial role in maintaining our reputation for outstanding service and creating an inviting atmosphere. Your primary responsibilities will include managing appointments with precision, warmly greeting clients, processing payments efficiently, and handling all client inquiries with grace and professionalism. You will be instrumental in scheduling services, coordinating with our team of stylists and beauty therapists, and proactively addressing any client needs or concerns to ensure their complete satisfaction. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to multitask effectively in a fast-paced environment. You will also be responsible for maintaining the reception area’s tidiness, showcasing our retail products, and contributing to the overall smooth operation of the salon. If you thrive in a dynamic setting, possess exceptional interpersonal skills, and are eager to contribute to a positive and uplifting beauty environment, we encourage you to apply and become an essential part of our devoted team. This is an exciting opportunity to grow your career within the thriving beauty industry, where your contributions directly impact our client’s happiness and our salon’s success.
Key Responsibilities
- Warmly greet clients upon arrival and assist them with check-in and check-out procedures.
- Manage salon appointments, scheduling, rescheduling, and cancellations accurately using our booking system.
- Answer phone calls, respond to emails, and handle all client inquiries in a professional and timely manner.
- Process payments, manage the cash register, and handle daily reconciliation of transactions.
- Maintain a tidy, organized, and welcoming reception area, ensuring product displays are appealing.
- Provide clients with information about our services, pricing, and ongoing promotions.
- Resolve client complaints or issues efficiently and empathetically, escalating when necessary.
- Assist with retail product sales, providing product knowledge and recommendations.
- Coordinate with stylists and therapists to ensure timely service delivery and smooth client flow.
- Maintain client records and update necessary information.
- Support general salon operations and contribute to a positive team environment.
Required Skills
- Proven experience in a customer service or front desk role (preferably in hospitality or beauty).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computer systems and booking software.
- Professional demeanor and a positive, enthusiastic attitude.
- Ability to work effectively in a fast-paced environment.
- Exceptional problem-solving skills and attention to detail.
Preferred Qualifications
- Previous experience working in a hair salon, spa, or beauty-related business.
- Familiarity with beauty industry trends and services.
- Experience with social media management for business.
- A diploma or certification in customer service or office administration.
Perks & Benefits
- Competitive monthly salary.
- Opportunities for professional growth and development within the beauty industry.
- Staff discounts on salon services and retail products.
- A supportive and friendly work environment.
- Continuous training on new services and products.
How to Apply
If you are passionate about customer service and ready to contribute to a leading beauty salon in Ajao Estate, we invite you to apply. Please click on the link below to submit your application. We look forward to reviewing your qualifications and potentially welcoming you to the Precious Hair and Beauty Salon family!