About Company
Sandals Resorts International is the leading luxury all-inclusive resort company in the Caribbean, renowned for its unparalleled service, exquisite accommodations, and breathtaking beachfront locations. With a portfolio of award-winning resorts across several islands, including multiple flagship properties in Jamaica, Sandals is committed to providing guests with a ‘Luxury Included®’ vacation experience that exceeds all expectations. Our mission is to create unforgettable memories, and this commitment extends to every aspect of our operations, from our world-class culinary offerings to our meticulously maintained properties. We believe our team members are our greatest asset, fostering a culture of excellence, innovation, and continuous growth. Joining Sandals means becoming part of a family dedicated to pioneering luxury travel and making a significant impact in the hospitality industry. We are passionate about our guests, our people, and the beautiful Caribbean destinations we call home, continuously striving to set new benchmarks in luxury travel and sustainable operations. Our resorts are not just places to stay; they are meticulously crafted environments designed to inspire and delight, requiring a steadfast commitment to their upkeep and enhancement.
Job Description
Sandals Resorts International is seeking an accomplished and strategic Head of Facilities Management to lead the comprehensive oversight of our magnificent property in Ocho Rios, Saint Ann Parish, Jamaica. This pivotal leadership role demands a visionary professional who will ensure the seamless operation, pristine condition, and long-term asset value of our luxurious resort. The Head of Facilities Management will be instrumental in upholding Sandals’ unwavering commitment to excellence, delivering an environment that is not only visually stunning but also safe, sustainable, and highly functional for our discerning guests and dedicated team members.
You will be responsible for developing and implementing a robust facilities strategy, encompassing all aspects of maintenance, repair, and operational efficiency across the entire property. This includes critical infrastructure such as HVAC, electrical, plumbing, landscaping, pools, and all building systems. A key focus will be on proactive maintenance programs, optimizing resource allocation, and driving sustainable practices to minimize environmental impact while maximizing operational uptime. You will lead a diverse and dedicated team, fostering a culture of high performance, continuous improvement, and safety consciousness.
The ideal candidate possesses exceptional technical acumen, superior leadership skills, and a proven track record in managing large-scale facilities, ideally within the luxury hospitality sector. You will be a strategic thinker, adept at managing budgets, negotiating with vendors, and executing projects that enhance both guest satisfaction and property value. This is more than a management role; it is an opportunity to shape the physical environment of a world-class destination and contribute significantly to the premium guest experience that Sandals is celebrated for globally. Your expertise will directly impact our operational efficiency, guest safety, and the resort’s reputation as a premier luxury destination. We are looking for a leader who can not only solve problems but anticipate them, consistently delivering innovative solutions in a dynamic and fast-paced environment.
Key Responsibilities
- Develop and execute a comprehensive facilities management strategy aligned with company objectives and luxury hospitality standards.
- Oversee all maintenance operations, including preventative maintenance programs for all resort infrastructure and systems (e.g., HVAC, electrical, plumbing, refrigeration, kitchens, pools, landscaping, civil works).
- Lead, mentor, and develop a diverse team of facilities professionals, fostering a culture of safety, efficiency, and continuous improvement.
- Manage the facilities budget, ensuring cost-effectiveness, resource optimization, and adherence to financial targets.
- Implement and monitor energy management programs and other sustainability initiatives to reduce environmental impact and operational costs.
- Manage vendor relationships, contracts, and procurement processes for materials, equipment, and outsourced services.
- Plan, manage, and execute capital improvement projects, renovations, and upgrades, ensuring minimal disruption to guest experience.
- Ensure strict compliance with all local regulations, health and safety standards, and environmental protection laws.
- Develop and implement emergency preparedness and response plans for facilities-related incidents.
- Conduct regular inspections and audits to identify potential issues and ensure the highest standards of cleanliness, functionality, and aesthetic appeal.
Required Skills
- Minimum of 10 years of progressive experience in facilities management, with at least 5 years in a senior leadership role.
- Proven technical expertise across a broad range of building systems and infrastructure (HVAC, electrical, plumbing, mechanical, civil).
- Strong leadership and team management skills, with the ability to inspire and motivate a large, diverse workforce.
- Exceptional project management capabilities, including planning, execution, and oversight of capital projects.
- Demonstrated ability in budget management, financial forecasting, and cost control.
- Excellent vendor negotiation and contract management skills.
- Proficiency in facilities management software (CMMS) and MS Office Suite.
- Strong problem-solving, analytical, and decision-making abilities.
- Excellent written and verbal communication skills.
- Commitment to safety, quality, and environmental sustainability.
Preferred Qualifications
- Bachelor's degree in Facilities Management, Engineering, Project Management, or a related field.
- Certified Facilities Manager (CFM) or other relevant professional certifications.
- Experience in the luxury hospitality or resort industry.
- Knowledge of Caribbean building codes and environmental regulations.
- Experience with sustainable building practices and energy conservation initiatives.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday benefits.
- Exclusive discounts on Sandals and Beaches Resorts stays.
- Opportunities for professional development and career growth within an international company.
- Access to a vibrant, multicultural work environment.
- Retirement savings plans.
- Relocation assistance for eligible candidates.
How to Apply
Interested candidates are invited to apply directly through our careers portal by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience in facilities management, particularly within the hospitality sector. We look forward to reviewing your application and exploring how your expertise can contribute to the continued success of Sandals Resorts International.