About Company
OK Zimbabwe Limited is a leading retail giant in Zimbabwe, with a rich history spanning over 100 years. We are a dynamic and progressive organization committed to delivering exceptional value and convenience to our customers through a network of supermarkets, hypermarkets, and wholesale stores across the country. Our brand is synonymous with quality, affordability, and community engagement. At OK Zimbabwe, we believe in fostering a vibrant workplace culture where innovation is encouraged, talent is nurtured, and every team member contributes to our collective success. We are continuously evolving to meet the changing demands of the market and remain at the forefront of the retail sector, driven by our passion for service excellence and a deep understanding of our customers’ needs. Join us and be part of a legacy of retail excellence, helping to shape the future of shopping in Zimbabwe.
Job Description
OK Zimbabwe Limited is seeking a highly strategic and results-oriented Head of Marketing Operations to lead our marketing efficiency initiatives in Chinhoyi, Mashonaland West Province. In this pivotal role, you will be responsible for optimizing the operational aspects of our marketing department, ensuring seamless execution of campaigns, maximizing ROI, and driving sustainable growth. This is a unique opportunity to shape the future of marketing at one of Zimbabwe’s most respected retail brands.
You will be the architect of our marketing operational excellence, bridging the gap between strategic vision and flawless execution. Your expertise will be crucial in developing, implementing, and managing marketing processes, technologies, and resources to support our brand’s ambitious goals. From project management and budget allocation to vendor relationships and technology stack optimization, you will ensure our marketing engine runs like a well-oiled machine. This role demands a leader who can thrive in a fast-paced retail environment, someone with a keen eye for detail, exceptional analytical skills, and a proven track record in driving operational efficiency within marketing. You will collaborate closely with the marketing leadership, sales, IT, and finance teams to ensure alignment and effective resource deployment. Your contributions will directly impact our ability to deliver compelling marketing campaigns that resonate with our diverse customer base and strengthen our market position. We are looking for someone who is not just an operator, but a visionary who can anticipate future needs and implement scalable solutions.
Key Responsibilities
- Develop and implement robust marketing operations strategies, processes, and best practices to enhance efficiency and effectiveness.
- Oversee the marketing technology (MarTech) stack, evaluating new tools, managing existing platforms, and ensuring seamless integration.
- Manage the marketing budget, forecast spending, track expenses, and ensure optimal allocation of resources across campaigns and initiatives.
- Lead marketing project management, ensuring timely delivery of campaigns and initiatives, from conception to execution and post-campaign analysis.
- Establish and monitor key performance indicators (KPIs) and metrics for marketing activities, providing regular reports and actionable insights to senior management.
- Foster strong collaboration between marketing, sales, IT, and finance teams to ensure alignment on goals and resource utilization.
- Manage relationships with external marketing agencies, vendors, and partners, ensuring service quality and cost-effectiveness.
- Drive continuous improvement initiatives in marketing workflows, automation, and data governance.
- Lead, mentor, and develop a high-performing marketing operations team.
- Ensure compliance with all relevant data privacy regulations and internal policies regarding customer data and marketing practices.
Required Skills
- Proven experience (5+ years) in a marketing operations leadership role, preferably within the retail sector.
- Demonstrable expertise in marketing technology (MarTech) platforms, CRM systems, and marketing automation tools.
- Strong analytical skills with the ability to interpret complex data, derive actionable insights, and make data-driven decisions.
- Exceptional project management capabilities, with experience managing multiple projects simultaneously.
- Excellent communication, negotiation, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in budget management, financial forecasting, and ROI analysis.
- Solid understanding of digital marketing channels, analytics, and performance measurement.
- Ability to thrive in a dynamic, fast-paced retail environment.
- Bachelor's degree in Marketing, Business Administration, or a related field.
Preferred Qualifications
- Master's degree (MBA) or relevant professional certification (e.g., PMP, Marketing Automation certification).
- Experience with large-scale retail operations and consumer goods marketing.
- Familiarity with the Zimbabwean retail market and consumer behavior.
- Experience in implementing and optimizing marketing attribution models.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Generous pension contributions.
- Employee discount on store purchases.
- Opportunities for professional development and career advancement.
- Dynamic and supportive work environment.
- Contribution to a leading national retail brand.
How to Apply
Interested candidates are invited to click on the application link below to submit their comprehensive CV and a cover letter detailing their relevant experience and qualifications. Please ensure your application highlights your experience in marketing operations leadership and your understanding of the retail sector. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.