About Company
Are you passionate about making a tangible difference in people’s lives through compassionate care coordination? At Career.zycto, we empower our team members to thrive in an environment that values empathy, professional growth, and innovative support solutions. We believe that a dedicated Health Support Coordinator is central to our mission, facilitating seamless care journeys for those who need it most. Join us and contribute to a team that truly impacts community well-being, offering a supportive culture where your skills are recognised and developed, ensuring exceptional service.
Job Description
Career.zycto is seeking a dedicated and empathetic Health Support Coordinator to join our vibrant team in Currie, Edinburgh. This pivotal role offers flexible hours, recognising the importance of work-life balance while maintaining a full-time commitment to our clients. As a Health Support Coordinator, you will be the cornerstone of our client’s care journey, playing a crucial part in ensuring seamless, person-centred support services.
Your primary objective will be to coordinate various aspects of health and social care for individuals, acting as a vital link between clients, their families, and healthcare professionals. You will be responsible for understanding client needs, developing tailored support plans, and ensuring these plans are implemented effectively. This role demands exceptional organisational skills, a keen eye for detail, and a deep sense of compassion, as you will often be supporting individuals through challenging times.
We understand that life happens, which is why we’ve structured this role to offer flexibility, allowing you to manage your professional commitments alongside personal needs without compromising on the quality of care provided. Whether it’s adapting shift patterns, considering alternative working days, or discussing part-time options within a full-time framework, we are open to finding solutions that work for both you and our clients.
This is more than just an administrative role; it’s an opportunity to directly impact the quality of life for many in our community. You will advocate for clients, navigate complex healthcare systems on their behalf, and ensure they receive the right support at the right time. Join Career.zycto and become part of a supportive team committed to excellence in health support, where your dedication and initiative will be celebrated and your professional growth encouraged.
Key Responsibilities
- Serve as the primary point of contact for clients, their families, and healthcare professionals.
- Assess individual client needs and develop comprehensive, person-centred support plans.
- Coordinate appointments, transport, and various healthcare services, ensuring timely and efficient delivery.
- Maintain accurate and confidential client records, adhering to all data protection regulations.
- Liaise effectively with internal teams and external agencies to ensure continuity of care.
- Monitor client progress, identify potential issues, and adapt support plans as necessary.
- Provide emotional support and guidance to clients and their families with empathy and discretion.
- Advocate for client rights and preferences within the healthcare system.
- Assist with administrative tasks related to client care and service delivery.
- Participate in team meetings and training sessions to continuously improve service quality.
Required Skills
- Minimum of 18 months experience in a healthcare, social care, or administrative support role.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organisational abilities and attention to detail.
- Proficiency in using office software (e.g., Microsoft Office Suite, client management systems).
- Ability to work independently and as part of a multidisciplinary team.
- Demonstrated empathy, patience, and a non-judgmental approach.
- Problem-solving skills and ability to adapt to changing priorities.
- Understanding of confidentiality and data protection principles (e.g., GDPR).
Preferred Qualifications
- SVQ Level 3 in Health and Social Care or equivalent qualification.
- Experience working with vulnerable individuals or diverse client groups.
- Knowledge of local healthcare services and community resources in Edinburgh.
- Full UK driving license and access to a vehicle.
Perks & Benefits
- Competitive salary and flexible working hours.
- Generous holiday allowance.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous training.
- Supportive and collaborative team environment.
- Pension scheme.
- Employee assistance program.
How to Apply
To apply for this rewarding position, please click on the application link below. We encourage you to submit your detailed CV and a cover letter outlining your experience and why you are the ideal candidate for a Health Support Coordinator role with flexible hours at Career.zycto.
